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Nobody can help me in the German forum

NixRay13
over 2 years ago

Hello, 

I have a big problem, I wrote my problem in the German forum but nobody can help me! 

I hope someone can help me in the English forum, here are the link from the German forum, I am at holiday and it's to much work zu translate into English, I will make this when I am at home! 

https://forums.garmin.com/de/outdoor/wandern-und-handgerate/f/fenix-7-serie/303524/ubertragung-aktivitat

Thanks 

Greets Nix Ray Metal 

  • 0 over 2 years ago
    8 days ago

    Hello

    I hope who can help me, I was running today, took the training proposal, 45min, pace 5:25 or 140bpm. Walked a little longer, just over 50 minutes!

    Now I have the problem that the activity under garmin connect is only displayed as a move iq event and not as an activity, everything else he has taken over under load, training status updated, etc.

    I run with the hrm pro from garmin, have downloaded hf at the end and then synchronized the clock with the mobile phone, activity missing!

    I have already disconnected the watch from the phone, restarted it, etc. No success, do I now have to download the fit file from the watch to the computer and insert it manually? Otherwise, he doesn't count me the km at the challanges, does he?

    Thanks in advance

    Greetings Dominic

    5 hours ago

    Today again the same problem, activity running, then done on save and download hf (hrm pro) and the activity is again only recognized as move iq, it zips me quite a bit, for the purpose of the challanges, because I now almost 20km go off, really ridiculous, garmin should fix the problem with sync please, the watch also sporadically loses the bluetooth connection even though the mobile phone is only half a meter away!

    Here are the screenshots

    As I said, training status, etc everything is updated with the data from the run, load etc, really strange thing! Can this be related to the hrm per belt problem, is displayed as connected but must end the activity several times and call again that it displays the special data fields, also an annoying matter if you have to do this 5 to 10 times before each run, have already disconnected and reconnected the belt, no improvement!

    Since no one can help me, I will plug into my laptop as soon as the watch has 20% battery and search for the files and Manuel uploaded to garmin!

    Thanks for the helpfulness, thought of a large community here, unfortunately disappointed! I'm probably better advised in the English forum!

    Nevertheless, thank you!

    LG Nix Ray

  • 0 over 2 years ago in reply to Former Member

    Thank you for your Tipps! 

    If I am coming home from holiday I will try it! 

    I try the function to download the hr from hrm pro, I don't know that is only for swimming! 

    If I download the hr from the hrm pro the Trainings effect change, is that normal? I think if I am running with the hrm pro, should it not the same data? 

    Greets Nix Ray 

  • 0 over 2 years ago in reply to gaijin

    Thanks for translate my problem! 

  • 0 over 2 years ago in reply to NixRay13

    Posted this originally in the German forum: For my understanding: What specific data fields are you trying to display? The ones for running efficiency? I don't know if you can pair the HRM Pro in different ways, usually Bluetooth and ANT+ work. Try the other way if possible. The HRM Pro can store the HR data and upload separately. But this is actually only useful for swimming, because you can not establish a useful connection between watch and HRM Pro. For all other sports (in the air), the HRM Pro should actually only transmit the HR data (and possibly running efficiency) directly to the watch and the watch then records it. If it's not about swimming, you might have the whole setup set up wrong there, but unfortunately I can't judge that for lack of HRM Pro. I only had the HRM Run and that has no internal recording option. Otherwise, I use a belt from Polar and there everything works without problems.
    Good luck!

  • 0 over 2 years ago in reply to Former Member

    Here are the broken files from the watch. :-)

    Aktivitäten Sync Fehlgeschlagen.zip

    Which program do you use to open or edit the fit files?

    I use base camp or a free gpx viewer.

    Thanks for the help!

    Nix Ray

  • 0 over 2 years ago in reply to Former Member

    I didn't try to import the files, tomorrow I will import the files, a bogs thanks to everyone! 

  • 0 over 2 years ago in reply to NixRay13

    I hope it will correct the km in the challanges 80km per month and 300 in the quarter, if not, it's not a big deal, I am on the way to reach the final without this two activities! Thanks