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Livetrack : An activity is limited to 24H00

3322154
over 3 years ago

Hello,

I finished my Ultra-Trail 140km (Verbier - St Bernard) last week.

I used Livetrack for my family to find me at time to the "Ravito"

After 92km and 24h00, Livetrack stopped without reasons.

I did another test at home and after 24h00 livetrack stop.

I have another ultra-Trail in September and I must use Livetrack (because he takes only 5% of the battery of my smartphone/ hour)

If I stop my watch and I restart the trace, I lost the full trace :-(

Today, I remarked the same issue in this Forum 2 years ago on Fenix6 !

Do you have a plan to solve it in short time ?
or we must count in years ?

Br,

Jean-François

  • 0 over 3 years ago

    You should report this to Garmin Support if you haven't already. There is no guarantee that someone from Garmin will see it here and proactively act on this issue.

  • 0 over 3 years ago in reply to silentvoyager

    Hello,

    Yes, It's reported to Garmin Support.

    Currently, they analyse my issue.

    (But I want to share this issue with users also)

    To have a battery with 66Hours and a livetrack limited to 24Hours...   That's harm

  • 0 over 3 years ago

    As a workaround, could you just restart the live track after 24h?

  • 0 over 3 years ago

    Yes it does have a 24 hour cap from my memory. You must have cell service in all of these places based on what you wrote but if there a reason you need the full track?  

  • 0 over 3 years ago in reply to #Matthias#

    Hello,  

    Yes, I already restart livetrack after 24H.  (The new link sent, is waiting a new activity. there is no link with the current activity ongoing)

    I also restart my smartphone.

    I also disable/enable  the bluetooth..

    I did all test during my Trail..  but also during a other test at home.

    No workaround found.

  • 0 over 3 years ago in reply to ericbfit

    The maximum time without network is 3hours.

    The livetrack was cut whare I have a coverage of a network.

    (FYI: I work in telecom)

    Why a full track? > because I don't have the time to play with my watch and my mobile during a trail.  

                                 For analyse, for Stamina,....

  • 0 over 3 years ago in reply to ericbfit

    Hello,

    I come back to you with a new test.

    After 23h50:32 the livetrack stop.

    I tried to restart livetrack.

    Livetrack restart but the new link sent is not linked to the current activity.

    I stopped again livetrack (smartphone) AND I restarted livetrack ( a second time)

    AND the new link is linked to my current activity (My watch displays : "Livetrack started")

    :-)

    ouff I have a workaround.

    I will test it again in a real situation (because here I'm at home)

    Thank you to all for your message !

    jf

    (FYI  I continue my test from 24h to 48h)

  • 0 over 3 years ago in reply to 3322154

    It would be interesting if the ’Extend LiveTrack' setting in GC would make any difference. Have you tried to turn it on/off?

  • 0 over 2 years ago

    I can't find an answer to this Livetrack problem either. 

    I cycle brevets of 600 to 1,000kms in length and they take more than 24hours. Even if I'm off the bike for a spell to eat, drink, or rest, the activity session needs to persist. 

    I need Livetrack to work beyond 24 hours within an active session.

    I could stop the recording and start a new one, and use that for the next 24 hours. However that means I can't as easily use a single recorded gpx of a session as proof of passage on these events.

    I can't even understand why this cutoff exists. The activity session is active, the device is present, why cut it off arbitrarily? 

  • 0 over 1 year ago in reply to deadlyfredly

    For long races, the problem is not only with the live track...

    I understand that you participate in BRM / Audax. I also participate and the live track duration limit has become a real nuisance...

    But in the last period, the direction indications / turn by turn, for races over 350km, are missing.
    Do you have a fix?

    This fact makes me spend 80% of the time on the map screen and in 24 hours 50%+ of the battery is consumed.
    I use a Fenix ​​7 Sapphire solar.