They asked me to provide a receipt and product pictures for my Fenix7x to get it replaced. I replied with all they asked for and then emailed at least four times and haven't got any reply from Garmin support.
Sent: Thursday, June 16, 2022 11:43 AM
To:
Subject: Re: fēnix® 7X – Sapphire Solar Edition (fēnix® 7X – Sapphire Solar Edition, Carbon Gray DLC Titanium with Black Band) << Ref: 21468273K0 >> <Q#:1005507>
Hi
Thank you for contacting Garmin Australasia, I am sorry to hear you have had this experience with your Garmin device.
Per my last email, please provide a clear image of the front and back of your device and a copy of your Tax Invoice so I may look further into this for you.
If you have any further questions at all then please feel free to contact us on 1800 235 822 EST (Australia), 0800 427 652 (New Zealand) 8:30am-5pm (Mon-Fri).
Please note that in keeping with current guidelines on social distancing, Garmin Australasia Pty Ltd will no longer be able to receive customer visits directly onto Garmin premises. In complying with these directions Garmin Australasia Pty Ltd does not support any contradiction of Covid-19 Government directions, please utilise our existing return processes as outlined on our website for returning product or call Garmin Product Support on 1800 235 822 or 0800 427 652 NZ for assistance. Your co-operation during this challenging time is appreciated.
Kind Regards
Emmilee
Product Support Consultant
Garmin Australasia
Phone: AU 1800 235 822 NZ 0800 427 652
