Touch screen turns off after shaking the watch

Hi, I've found a remark on my Garmin Fenix 7, after I shake the watch on my wrist for a bit, the touch screen turns off and I have to turn the touch screen mode on and off again to get it to work again. This is fine? Firmware version 8.35 beta Model: Fenix 7 base

Video https://youtu.be/lvw0SvOKECU

Top Replies

ArionK over 3 years ago in reply to Gagik +3

I tried to reproduce on two occasions the same like you did on the recording you posted, but everything is fine here. My 7FX ss runs FW8.21. Maybe other beta folks will chime in and let you know what they…
Gagik over 3 years ago +1

although that may be normal. There are many sensors inside the watch, a gyroscope, etc., when shaking the watch, something may go wrong, so the touch screen does not work. You need to disable it and enable…
razmichael over 3 years ago in reply to Gagik +1

You have a faulty watch. It happens. Get a replacement.

All Replies

0 razmichael over 3 years ago

Can't reproduce. Given you are running beta software, have you reported this through the beta chain?

0 Gagik over 3 years ago in reply to razmichael

Yes, I already asked there. I just want to know if it's a broken touchscreen or a bug in the software. Annoying quality

0 Gagik over 3 years ago

The problem is clearly with the touch screen. All the same. The touch screen is buggy. Rolled back to 8.21. Why make a touch screen watch if it's unreliable? like the watch is protected, but the touch screen fails from the usual shaking on the hand.

0 razmichael over 3 years ago in reply to Gagik

You have a faulty watch. It happens. Get a replacement.

0 C.sco over 3 years ago

I'm on 8.35 beta as well. I was not able to duplicate this issue, doing exactly the same steps as you did in your video. Tried shaking it vigorously about 4 different times, touchscreen stays active every time. So I agree with others above, seems like maybe something is wrong with your hardware.

0 Gagik over 3 years ago in reply to C.sco

Thanks to you and all those who answered me. I'll call Garmin tomorrow and ask for a replacement under warranty.

0 e6134f8dc0f44e7d9ad71b7285efcbd1 over 2 years ago

I have the same trouble!

0 Z over 2 years ago

Stirr it not shake it

0 ignacioeml over 2 years ago

Depending on the movement I think that happens in all units