Related
Options
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Smart notifications still coming even when turned off in 'Do not disturb' mode

moolash
over 3 years ago

I have the Fenix 7 Sapphire edition with the latest firmware. Regardless of 'Do Not Disturb' setting and there 'smart notifications turned off' I still get all the notification which is annoying. I am on Android 11.

Anyone else?

  • 0 over 3 years ago

    Same here. Epix2 and iphone. The only thing DND does is muting the vibration. I am also wondering if it's how it should work or not.

  • 0 over 2 years ago in reply to 3592603

    Same here. New Epix 2. DND seems to impact only vibrations. Updated software on the Epix. On iOS. 

  • 0 over 2 years ago

    I just chatted w/ Garmin support - was able to reproduce this issue - they have opened a ticket.

  • 0 over 2 years ago

    Same here with Fenix 7 solar.  Very irritating especially when you are in sleep mode and sleeping and it is going off!  taking about a device that doesn't let you sleep.  It reviews you sleep saying you didn't sleep enough when it is the cause of your lack of sleep

  • 0 over 2 years ago in reply to 9915940

    I don't have an issue with sleep mode - but "Do Not Disturb" still only silences vibrations, but not "Smart Notifications" as it is supposed to. Four months in, no change for me. Running up to date software.

  • 0 over 2 years ago

    I'm seeing the same thing.  So do not disturb turns off vibrations but I'm still seeing notifications.  Anyone found a solution for this ?

  • 0 over 2 years ago

    Same her. I ended up turning smart notification off. I can still view the notifications on my phone in the notification glance

  • 0 over 2 years ago

     Hey Garmin Chris, I was wondering if you could could confirm if this is working as designed or is a potential defect?

    Just to recap, do not disturb mode still shows smart notifications even when toggled off, but vibrations and the like are disabled as expected. I also just tested this in sleep mode and similarly I see the notifications even though do not disturb is enabled.

    I can open up a ticket if that would be helpful. Thank you!

  • 0 over 2 years ago in reply to 8118812

    I spoke with support on 5+ months ago, was able to reproduce the issue, and they confirmed this wasn't functioning properly. Since then nothing. 

  • 0 over 2 years ago in reply to Tunamark

    I am sorry you are all experiencing the issue. I am going to lock this thread since it was made 9 months ago and there have been 3 software updates since.

    To be forward with you all, your issue is not on our radar at all. My concern is your issue is more likely a bug rarely experienced and there is an obscure combination of specific settings you have set on your watch that brings the bug out that you are all experiencing. There are simply way too many Fenix 7 owners for this thread to be so short if the software bug impacted every Fenix 7 owner. (Whether co-related to Android only phones or both Android and iOS iPhones.)

    When you see this message, please make a new thread for using the v10.43 software. I will then post and will get all of you added into a new case that I will be happy to write and have escalated to engineering.

    Thank you for taking the time to report your issue. We appreciate it.