Boot freeze of death

I switched off my Fenix 7S Solar Sapphire and now I can’t turn it back on. It just shows the Fenix logo and goes into a perpetual cycle of reboots. No amount or combination of button presses can reset it.

Any suggestions?

0 Volker over 3 years ago

Have you already tried to press 15/20 seconds the light button?

0 scotthunter2 over 3 years ago in reply to Volker

Yes

0 Volker over 3 years ago in reply to scotthunter2

I think you will have to reach out for product support and they have to replace your device. I assume, you don’t have access to the device via a computer connection?

0 DK302 over 3 years ago

My 6X was stuck at loading maps and refuse to do anything else. The reason why it was off was because I just got the 7X SS so I turned if off. I tried this method and got it to reset itself and now it's back to normal when I turned it off and on again.

www.youtube.com/watch

0 Moscharaki_Mpamies over 3 years ago

Following the method below, my F7 SS exits boot loop with success .

Secondary Master Reset

Ensure the watch is powered off²
Press and hold the Down, Start, and Back buttons
Power the watch on while holding these buttons
After the first beep release the Start button
After the second beep release the remaining buttons

The watch should now be reset.