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Fenix 7X freezing/glitching when using flashlight outdoors in sunlight?

Just checking in to see if anyone else is having this issue or could confirm a possible bug. I've got a Fenix 7X Sapphire Solar that when I try to activate the flashlight outdoors during daytime (double taping the LIGHT button), it doesn't turn on the light and eventually (within 30 seconds or so), the whole watch locks up and requires a hard reboot. Sometimes the reboot isn't enough and the watch becomes stuck on a "FENIX 7X" wait screen indefinitely (at which point I will again hold the LIGHT button for 20 seconds to turn it off, wait some time, then push it to power on).

I think I've isolated the problem to operating the flashlight when the solar panel is being used to charge the device outdoors. Sure, why would I want to use the flashlight when I'm getting enough sunlight to charge the watch? I don't know. I don't think it should lock up like this though. When I restarted it, it also lost all my heartrate data but everything else (sleep, other data bars) were still there, oddly enough.

Anyone else experiencing anything like this? I've also tried navigating to the flashlight menu when outdoors and tapping on the brightness buttons for the white or red LED won't activate the light.

    • 大家好!我是来自中国的嘉明玩家,关于fenix7x夜跑使用步进频率LED灯。有以下几点:1`超过50%的概率是移动会自动暂停(自动暂停已提前关闭),手动继续后不会出现步频节奏灯和自动翻页。・跑步一段时间后或刚开始时,步频节律灯会频繁闪烁(无红灯),举手时无背光。fenix7x显示的心率会迅速下降。然而,我注意到,只有在运动暂停后, LED才会频繁闪烁。我认为这是一个正常的现象,但在你锻炼的时候不应该出现这种现象?・除了步频节律灯,运动时其他节律灯没有任何情况。
  • Can i have your email, my case id is Ref:21420060K1

  • Also the problem sometimes the flashlight don’t go on. When i try to put the light on, the watch will freeze. After starting up the watch again, i see by the heartrate menu for the last 4 hours no heart rate. But the saturation menu and sleep menu is nothing deleted. Only the heart rate menu all data is deleted. 

  • Tried it on 7.35 at my F7x SS, flashlight works perfectly. Watch doesn't crash or hickup. Not when dark nor in bright sunlight.

    Left the flashlight on for 10sec, 30sec, 60sec. So 6 test and 0 issues. Strange...

  • - I followed the link you provided me in a private message/email to secure upload the recording to Garmin I made. However, the upload processes failed as they stopped at 4%.

    1st attempt: Video file of 1080x1920 resolution (842MB) - no success

    2nd attempt: Compressed video file of 1080x1920 resolution (376MB) - no success

    Maybe there's a limit for the file size that can be uploaded on the support site which I'm not aware of. If this is true, this piece of information would be useful for users who would like to provide evidences to support the issues they addressed to Garmin product support folks. Many thanks.

  • Thank you for making a video and attempting to upload it. I am sending you a PM.

  • Garmin. I have a F7x SS.

    further to my previous message in this thread, when trying to turn on the Led lights when out in the sun shine, my watch has locked up 3 times today.

    Each time this has happened, its always when outdoors and the watch will be solar charging.

    Now that I am home and inside, turning on and off the led lights work perfectly.

    I am obviously not alone with this problem.

    1) Do I return the watch for a replacement ?.

    2) If you think its a software issue, do I wait for the next release of firmware ?.

    thanks.

  • Update.

    Tried to reset to factory settings.

    Now watch is stuck in restart loop on the splash page. back light goes on for several seconds, and off for several seconds, then the whole cycle just repeats.

    Watch being returned to dealer tomorrow.

  • I got similliar issue..