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Bluetooth connectivity issues

My phone is the Pixel 6 Pro. I've had my Fenix 7X solar sapphire for 3 days now and the last two mornings, after sleep the watch has refused to sync. It will say it's connected but when I go to the Garmin Connect app and push the sync button (two arrows in a circle) the watch will begin syncing then disconnect from bluetooth. This causes the sync to fail. After which the watch will start connecting and disconnecting before finally settling down in a connected state. If I try syncing again it fails with the same behavior.

I've tried forgetting the watch under bluetooth settings and pairing the watch again. It doesn't work. Neither does rebooting both the watch and the phone.

The only way I've been able to reconnect the watch is forgetting the watch under bluetooth settings, removing the watch from the Garmin Connect app, and then adding the watch through Garmin Connect app again.

So far this hasn't happened during the day and it's only occurred after waking from sleep.

Has anyone else had similar issues?

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0 mokimoks over 3 years ago

Just an update on the bluetooth connectivity issues. It usually disconnects 1-3 times a day now. Once the watch gets in this state, it stays there. I have to go through a multi-step process to get it syncing again. I've turned off the connection notifications so now I don't notice it as much unless I'm trying to sync.

Previously I had the Forerunner 935 syncing to my Pixel 6 Pro and never had a problem so I don't think this is an issue with the phone.

It's quite frustrating as I haven't seen any response from Garmin regarding the bluetooth connectivity issues (there are a couple other posts as well).

I'm not sure this is a firmware issue or my watch is defective.

0 4992946 over 3 years ago

Having the same issue from the start!! Even thinking about returning the watch on the first day!!

+1 Garmin - Chris over 3 years ago in reply to 4992946

Update 5/12/2022:

The frequent disconnection issue was addressed with the v8.18 software release.

If your connectivity issue is a frequent disconnection issue and you must intervene to resolve each time, please refer to this forum thread that will be updated once resolved:

- Constantly Connection and Disconnecting

0 7680541 over 3 years ago in reply to Garmin - Chris

Hi Chris, will the mid-May update be with the Connect App or with the watch software?

Cheers for letting us know

0 Garmin - Chris over 3 years ago in reply to 7680541

It will be addressed as part of the next official software update released for your Fenix 7 series watch.

0 1574660 over 3 years ago

Yes I'm having the same issue with the Pixel 6 and the Garmin Fenix 7. Really frustrating. Just connects and disconnects repeatedly 5 seconds in between each other.

0 1574660 over 3 years ago

I have the exact same issue with my Pixel 6 in the Garmin Fenix 7. It keeps connecting and disconnecting with in 5 to 10 seconds back and forth. It's really frustrating

0 massica over 3 years ago in reply to 1574660

same issue with my Pixel 6 pro, hope the next update coming mid-May will fix this

0 7905504 over 3 years ago in reply to 1574660

Same Issue, Pixel 6 and garmin Fenix 7... at least I found this thread, it crossed my mind return the Fenix. I have an old suunto and zero troubles with BT so it is not Pixel problem.

0 silentvoyager over 3 years ago

+1. I've got exactly the same issue with my Pixel 6 Pro and Fenix 7X. The same phone worked reliably with Fenix 6X.

That is annoying because often I can't sync for a long time. It seems that disabling and then re-enabling BlueTooth on the phone usually fixes the problem, at least temporarily.