Elevation profile bug strikes back!

Just noticed that elevation profile screen is bugged: if you try to navigate to a saved location or choose one from the map, elevation profile remains flat.

Top Replies

Kelly_ODQA over 4 years ago +4

Thank you for the report here, and we received your email for this issue too. We replied to your email but in case you see this first, could we have the activity file you saved after recording this navigation…
C.sco over 4 years ago in reply to sekarb +1

Can you also send that as an email to Garmin? In case they don't see your post.

If the Fenix 7 / Epix is missing DEM map then that's a pretty big issue that needs to get fixed quickly. DEM is extremely…
sekarb over 4 years ago in reply to C.sco +1

Agreed. Will email garmin too.

Interestingly climb pro shows the climbs though I was expecting it not to work also.
Not sure how that is.

All Replies

0 Kelly_ODQA over 4 years ago

Thank you for the report here, and we received your email for this issue too. We replied to your email but in case you see this first, could we have the activity file you saved after recording this navigation? Once we have the activity file we will report this problem.

Thanks,

Kelly

Garmin Outdoor Quality Team

0 sekarb over 4 years ago

I have the Epix 2 and have the same problem. I did some investigation and figured it is due to missing DEM data on the watch.

My fenix 6s pro has 'Worldwide DEM Basemap, NR' in the Hike Settings -> Map -> Configure maps' and that is missing on the Epix 2.
Looks like it's the same issue with the Fenix 7.

You can see my post on the Epix 2 forum
https://forums.garmin.com/outdoor-recreation/outdoor-recreation/f/epix-2/283193/dem-data-missing-on-epix-2

On my felix 6s pro, I turned that map off and get the same flat elevation profile. Once I turn it back on, I see the profile properly.

Also, if I don't have my watch connected to phone with data connection and try to calibrate using DEM, I get 'No DEM elevation available' message. So I'm pretty sure it's the missing DEM data.

Hopefully a fix is coming for this soon.

0 C.sco over 4 years ago in reply to sekarb

Can you also send that as an email to Garmin? In case they don't see your post.

If the Fenix 7 / Epix is missing DEM map then that's a pretty big issue that needs to get fixed quickly. DEM is extremely important for a lot of things, for example ClimbPro will not work without it.

Kelly_ODQA

0 sekarb over 4 years ago in reply to C.sco

Agreed. Will email garmin too.

Interestingly climb pro shows the climbs though I was expecting it not to work also.
Not sure how that is.

0 C.sco over 4 years ago in reply to sekarb

My altimeter calibration using DEM also succeeded without issue. But like you, I don't see a DEM map in my list of maps on the watch.

0 sekarb over 4 years ago in reply to C.sco

Sorry, replied to you on the other thread

0 renton82 over 4 years ago in reply to sekarb

Yesterday i sent them a little fit file, but it's so easy to reproduce, i don't know why they need it... However, i would like to copy Delta solar's DEM map to Fenix 7X in order to see if it works, what's the DEM map name?

0 Volker over 4 years ago in reply to renton82

Hi renton82,

I also have a Garmin Topo Germany V9 with DEM data installed. Same issue. I think, it doesn’t use the DEM data perhaps not for calculating a navigation. Sent them also informations. Should be easy to reproduce for them.

0 renton82 over 4 years ago in reply to Volker

The strange thing is that Climb Pro works (as for Double Elevation Plot Bug)!

0 Volker over 4 years ago in reply to renton82

And it is working for DEM altimeter calibration, too. Therefore, I think an issue (only?) for using DEM in a navigation calculation…