Fenix 5 Plus Compass Stopped Working

I’m on my second Fenix 5Plus with compass problems. The first watch was returned to the store within 60 days of purchase and they swapped it out. Now I’m 10 months into the second watch and the compass and altimeter have gone haywire. I’ve spent the last three weeks on chats trying to resolve the problem and I’m getting nowhere. 

How many people are having this issue. Am I just that unlucky? I mean Garmin is synonymous with direction and therefore you’d think they could get the compass to work. 

I’d hope someone from Garmin reads this and actually helps me with my problem. For what the watch costs, I should be able to depend on it to tell me directions.  With this not working properly, it makes me wonder what else is not correctly recorded by this device. 

Parents
  • same here with me..
    after about 9 months of use, without problems on the compass (and its calibration) it stopped working. It now points North at "9 O clock" regardless where I turn the watch. Calibration fails 100% of the time. I am trying to contact the support service to see what they can do. I however lost faith in this company honestly. As far as issues with electronic devices are comprehensible the fact that these watches are so expensive makes have less-to-zero tolerance for such issues.

Reply
  • same here with me..
    after about 9 months of use, without problems on the compass (and its calibration) it stopped working. It now points North at "9 O clock" regardless where I turn the watch. Calibration fails 100% of the time. I am trying to contact the support service to see what they can do. I however lost faith in this company honestly. As far as issues with electronic devices are comprehensible the fact that these watches are so expensive makes have less-to-zero tolerance for such issues.

Children