Display defect and very bad garmin support - Epix Pro 51mm

Hello everyone.
I am a new owner of almost the most expensive Garmin model and I have a problem.


When I look at the display from certain angles, I can see a visible digitizer or something.

You can see it much better under artificial lighting and in the sun.

The glass on the display is perfectly smooth. There is no scratch. The watch is new, taken out of the box.

The photo was taken from this unfavorable angle, which highlights the problem.

Garmin technical support surprised me very negatively!

In short: they wrote to me that I was a liar and in order for them to even consider it, I had to pay them ~400 euros.

Please help

Top Replies

  • This is definitely a manufacturing defect under the glass.

    I am sorry your new watch has the issue. The vendor where you bought your watch always has a return period allowed in case you buy…

  • The seller can only refund my money

    I would take this option. Then just buy a brand new watch with a fresh warranty. There is no point in being stressed about this. The solution seems simple…

  • I bought it at a good promotion, so I won't buy a new one for the refunded money

    This may be the clue, in fact. I guess the vendor sold it at a good discount, because he was well aware…

All Replies

  • Just chiming in from Finland (in EU just like Poland) just to say that all my Garmin support experiences have been exceptionally good and quick here as well.

  • I bought it at a good promotion, so I won't buy a new one for the refunded money

    This may be the clue, in fact. I guess the vendor sold it at a good discount, because he was well aware that the watch is not 100% all right. You get what you pay for. You better get the refund from the vendor, and buy a new watch for the standard price, but in good condition.

  • I would have to disagree with your comment regarding the UK offer. They have been fantastic. Used chat online to advise of an issue with the touch screen and they have run through a couple of questions with me.

    Nothing technical and have decided to replace the watch with a brand new unit.

    It's under a year old admittedly, by just over a month. The watch has been faultless to be fair until now so I am delighted with their customer service.