Charging port on Garmin mk3 defect. 13 month old, possible warranty claim?

7680663 1 month ago

Hello,

My Descent Mk3 watch is 13 months old and unfortunately, the charging port stopped working yesterday. Since it's just outside the standard warranty period, I’d like to ask:

Is there an option for out-of-warranty repair or replacement for this specific issue? Or is there some extra coverage for that part. That's very bad that the charging port stopped working.

Thanks

Top Replies

7680663 1 month ago in reply to Adam-1972 +1 suggested

I checked Thailand has 1 year + 1 year extended warranty.

But in Philippines seems to be only 1 year.

I will message the support. Thanks

All Replies

0 Maruzko 1 month ago

Definitely call Garmin on this one.

They are usually pretty good when it comes to warranty, even after the official warranty may have expired, especially on the more premium devices like the Mk3.

They will probably ask you to troubleshoot a bit to confirm if its the port on the watch or the cable.

0 Adam-1972 1 month ago

Where you leave that you have 12 months warranty?
I was thinking that 24 months is a for everyone.

0 7680663 1 month ago in reply to Adam-1972

I checked Thailand has 1 year + 1 year extended warranty.

But in Philippines seems to be only 1 year.

I will message the support. Thanks

0 Odie21 1 month ago

To their credit, Garmin does have good CS when you CALL them. I would think that they’ll take care of you in this case.

0 jmto 1 month ago

Have you tried to clean the contacts? Have you tried another cable?

0 7680663 1 month ago in reply to jmto

Yes, tested with another mk3 and the cable works. Will contact the support.