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Connect IQ not synced MK3I

Jean
9 months ago

Last week my connect IQ is showing that I don't have any watch faces installed although on my watch I have several, and it shows I have 2 apps installed which is also not correct.

I have tried reinstalling the app and the connect app itself but still it does not show the watch faces I have installed and therefor I cannot modify the some setting in them.

  • 0 8 months ago

    Try looking at the IQ apps with Garmin Express when connected over the USB cable, and see whether it looks better there.

  • 0 5 months ago

    I have the same issue with IQ, after something went wring during the process of connecting to GARMIN EXPRESS.

    Even if i try to install a watch face i already have, it shows the settings button for a secong and then it just shows install again.

  • 0 5 months ago in reply to Johnkokk

    I got this problem.  Might download a watch face but. I where to enter a pro code.  

  • 0 2 months ago

    i have the exact same problem. Does anybody find solution?

  • +1 2 months ago in reply to 2537049

    Hello I am sorry to hear you are having trouble with Connect IQ. For this, there are a few initial steps I would recommend trying. 

    Is the watch syncing successfully with Connect? If not, try syncing with Express. If this is also not working, you will need to remove the stored files. This would include Activities, Courses, Workouts, Remoted SW, and New Files. You can connect to a computer to do this. Then test this again with a new activity sync.

    If you can sync with Express, I would recommend trying pairing again with Connect with these steps: 

    Ensure the phone is on the latest OS

    Uninstall the Connect/Dive app, and Connect IQ app (uninstall Golf, Explore apps as well if present)

    Remove the watch from the phone's Bluetooth menu

    Clear the phone's cache and history

    Powercycle the phone

    Hard reset the watch by holding the Light button until the watch shuts off, as opposed to selecting power off. Then power this on again

    Reinstall the apps and pair again

    Then test with Connect IQ again

    If this is syncing successfully with Connect, and just not Connect IQ, I would recommend the following: 

    Uninstall Connect IQ app

    Hard reset the watch, by holding the Light button until the watch shuts off, as opposed to selecting power off. Then power this on again

    Sync the watch with with the Connect/Dive app

    Then reinstall the Connect IQ app, and test this again.