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Unable to Install System Software 23.10 on MARQ Aviator

YD over 2 years ago

So, I have an Aviator running 23.00

Trying to install 23.10 the old school way, cable, computer, Garmin Express

Express finds that there is new update, it copies it onto the watch (quite quickly) and then asks me to unplug and complete on the watch, all normal so far.

However, once unplugged, it goes to Loading Maps and then back to Watch Face. No new SW prompt or whatsoever.

When I check the files on the watch, I can see the SW there, 13.xxMB but the file disappears soon after I unplug the watch from PC.

No prompts on Garmin Connect for update either.

Any clues ?

TIA

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+1 Garmin - Chris over 2 years ago

Updated October 19th, 2022:

The update issue has been resolved. Please update your watch again and it will successfully complete the update to v23.10.

0 YD over 2 years ago in reply to Garmin - Chris

Hi Chris,

tried this, deleting GUPDATE.GCD from the device, after that, when I plug the device to Express, it will find the update and same story, install, disconnect, Loading Maps --> nothing

0 Garmin - Chris over 2 years ago in reply to YD

Hmmm. Okay. I am sending you a second Private Message to go over more options.

0 Uwe S. over 2 years ago in reply to Garmin - Chris

Hi Chris,

unfortunately I'm facing the same issue while trying to update the firmware to version 23.10. Hopefully you can help me to resolve.

Uwe

0 YD over 2 years ago in reply to Uwe S.

He wasn't and im still having the issue. Tried all kind of reset but nothing helps.

0 Uwe S. over 2 years ago in reply to YD

Hm, not good to hear. So I will contact Garmin Support, maybe they are able to assist.

0 Garmin - Chris over 2 years ago in reply to Uwe S.

Uwe S.

I am sorry you have the same issue YD is reporting.

- Is your watch a MARQ Aviator too?

If only YD's watch could not be resolved, it could be logically seen as a one off 1 watch specific issue when you take into account all Fenix 6 series and Tactix Delta watches use the same software too. We do not have any other software install reports worldwide for v23.10 software.

However, if your watch is the same model, the pattern may be found by our MARQ engineering team. There could be a specific issue found only in the MARQ Aviator model software that can be resolved so you both can update your software. Also, the next official Q4 2022 update will be a further test on a potential software specific issue.

0 Uwe S. over 2 years ago in reply to Garmin - Chris

Yes, it is also a MARQ Aviator which I have since approx. one year.

0 Garmin - Chris over 2 years ago in reply to Garmin - Chris

Deleted.