• State Not Answered
  • Locked Locked
  • Replies 8 replies
  • Subscribers 3 subscribers
  • Views 1624 views
  • Users 0 members are here
Options
Related
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Dust inside MARQ Aviator ?

Pierre
over 3 years ago

Hello,

Just bought an Aviator 2 weeks ago and wear it only a few days.

Today i just noticed one little piece of dust inside the glass. Is this dust ? Or is this an internal component ?

This is only visible with some angle with high external luminosity or blacklight on.

Of course its a little bit annoying, but don't know what to do, if this is worth a refund or replacement or something...

Thank you

  • 0 over 3 years ago in reply to Pierre

    Hi!  It's very hard to see in your photos.. try this,, find some direct sunlight and move the watch face around until the dust practical is very visible and take a new photo.  :-)  I know it can be hard to show small things like this..  direct sun will help.

  • 0 over 3 years ago in reply to Pierre

    Here, 2 more photos with better ligh, try to zoom in

  • 0 over 3 years ago in reply to Pierre

    Contact Garmin Support 

  • 0 over 3 years ago in reply to Pierre

    With the watch being 2-weeks old, this will drive you nuts as time goes on.  So, simply return it (get Garmin to give you a pre-paid RMA) and re-buy it :-)    FWIW, it took me buying three watches to finally get one with no issues, lol.

    First one had almost no audible tones / vib was so weak you could not feel it.

    Second one had connection issues with all my external HR straps (took it 4-min to connect to anything).

    Third one (current) so far seems okay, tho the battery did a nose dive the other day so I need to keep an eye on that.  

    This is an amazing watch, and I truly love it..  but, its a complex one.. so, be sure to test everything when you get a new one.. 

  • 0 over 3 years ago in reply to 7828711

    Hey, thanks for your reply.

    Do i need to contact them for this kind of arrangement ? ? or do i need to follow the return policy ?

    So, if I understand well, I simply have to return the watch (do i need to pay for this ?) while they send me another one without paying for it ?

  • 0 over 3 years ago in reply to Pierre

    Just goto Garmin.com and go the live chat.  Explain the issue and link to this post.  You dont even need a reason to return a Garmin watch within the first 30-days.  But, in this case it is defective so they will cover shipping back.  They will give you a pre-paid UPS label and you will send it back.  At the same time, you can just go ahead and buy another new one :-)  This is what I did (3 times in fact).

  • 0 over 3 years ago in reply to 7828711

    Will do that; thanks !