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Update from 16.30 to 16.60 failed

I keep getting update failed, I have never had this issue in the past coming off the Beta, I have tried Garmin Express and Webupdater and both fail when the watch tries to apply the update.

Has anyone else had this issue?

Top Replies

Garmin - Chris over 3 years ago in reply to Gustco +1 verified

I checked for any other reports since the v16.60 was sent to both MARQ series and Fenix 6 series watches. I do not see any reports that have come into Product Support. I am concerned since you are both having…
Gustco over 3 years ago in reply to Garmin - Chris +1

Garmin Express only twice. Error message upgrade failed click ok No boot loop, works fine but not upgrade to 16.60. Never seen this before in Fenix or Marq for that matter. Also Adventurer.

All Replies

0 Gustco over 3 years ago

Same here

+1 Garmin - Chris over 3 years ago in reply to Gustco

I checked for any other reports since the v16.60 was sent to both MARQ series and Fenix 6 series watches. I do not see any reports that have come into Product Support. I am concerned since you are both having an issue updating and there is 1 other MARQ thread in the last 24 hours.

Are you updating using Garmin Express or did the software update come through Bluetooth from the Connect Mobile APP?

Have either of you had success getting the v16.60 software update to take since posting?

What have you tried thus far?

Does your issue look exactly like this other MARQ thread posted in the last 24 hours? - Marq Athlete Stuck in a Loop

0 Gustco over 3 years ago in reply to Garmin - Chris

Garmin Express only twice. Error message upgrade failed click ok No boot loop, works fine but not upgrade to 16.60. Never seen this before in Fenix or Marq for that matter. Also Adventurer.

0 GufiEtrex over 3 years ago

No problems with Update on Marq Expedition.

0 GufiEtrex over 3 years ago

No Problems. Updatee successfull.

0 Garmin - Chris over 3 years ago in reply to Gustco

Gustco and mpattman

I am sending you both Private Message to work with you directly on the update issue.

0 GufiEtrex over 3 years ago in reply to Garmin - Chris

I received the update with Garmin Expres, because there was no update-download function.

0 Gustco over 3 years ago in reply to Garmin - Chris

I found a fix. Turned off the watch by pressing and holding the light button. Power up and retried with Garmin Express and it worked. One thing different the update showed all the changes between 16.30 and 16.60 (on GE window) and took a little longer to download which indicated it wasn't downloading the file before.

0 Gustco over 3 years ago in reply to Gustco

A little more. I had auto update set to off. I set it to auto but every time the update failed wen back to off. So after rebooting I made sure it was set to auto before trying again with GE to upgrade. After doing this the upgrade was successful.

0 slowbart over 3 years ago in reply to Garmin - Chris

My Fenix 6 Sapphire is now bricked after it tried to auto update overnight. Cycles between garmin word logo triangle logo. Hard reset does nothing. Not happy, I need to use it today (Saturday in Aus). What can I do?