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Marq Athlete stuck in a loop

This morning I woke up with my Marq having a really bad problem, which makes it unusable. The watch is stuck in a loop and fais to start up. it circles through the screens below without any intervention. I have already tried a hard reset, but it didn't make a difference.

This is really bad, who can help?

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wolfsk over 3 years ago +1
This seems to have solved the problem:

Secondary Master Reset
1. Ensure the watch is powered off²
2. Press and hold the Down, Start, and Back buttons
3. Power the watch on while holding these buttons
4. After the first…

All Replies

0 wolfsk over 3 years ago

This seems to have solved the problem:

Secondary Master Reset

Ensure the watch is powered off²
Press and hold the Down, Start, and Back buttons
Power the watch on while holding these buttons
After the first beep release the Start button
After the second beep release the remaining buttons

The watch should now be reset.

0 n.y.a.n over 3 years ago

That is the screen you get when the software is updated after being downloaded to your device. Did you give it enough time to go through the process? Some five minute may be needed.

0 wolfsk over 3 years ago in reply to n.y.a.n

The problem was that the watch was stuck in an infinite loop, moving through the 4 screens above until the battery ran low.

0 n.y.a.n over 3 years ago in reply to wolfsk

Ok. Glad it worked out for you, although you had to do a master reset.