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Setup again + pair after power cycle the watch

YD over 6 years ago

Ok, this has been bugging me for quite some time now. I am new to the whole Garmin thing and you have to be patient with me but one of the many issues I have with my Aviator is that I need to setup again and again if say i power off the watch and then back on. Maybe Im not supposed to power the watch off, I dont know but been an user of almost every possible wearable platform I find this not normal. I am paired to an iPhone Xs, connection is stable, say I decide to hit that power off button, after the I turn the watch back on, my Garmin Connect app tells me I need to pair again, I got the code displayed on my watch, pairing in process, then suddenly my connect app tells me I need to add device I do so and I need to setup the watch from the scratch, my info, my watch face, my language... everything as if I did a reset on the watch. Just wondering if this is meant to be or something is wrong

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nmyeti over 6 years ago +1

I know enough people with Garmin watches that are using iphones that are not seeing this behavior either. I'd try reaching out to Garmin-Heath or the Garmin support team. I'm an android user, and I…

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0 Former Member over 6 years ago

Definitely has not been my experience with any Garmin device paired to an iPhone. I even have two paired at the same time. Always rock solid, so something is not quite right.

0 nmyeti over 6 years ago

I know enough people with Garmin watches that are using iphones that are not seeing this behavior either. I'd try reaching out to Garmin-Heath or the Garmin support team. I'm an android user, and I only have to pair the watch again after removing it from my phone or resetting the watch.

0 Former Member over 6 years ago

I’m having similar issues with Marq captain. It was fine until a map update was pushed from Garmin express last night and now it won’t connect properly to my iPhone. Keeps disappearing from Garmin connect. I’ve tried everything support mentioned on the phone and even tried a full reset of watch and deleting Garmin connect. None of my IQ apps or watch faces load and the watch is connected to phone but not syncing. They are now looking at the log files to try to find what the problem is.

0 Former Member over 6 years ago

I had exactly the same problem so sent it back to be replaced

0 Garmin-Heath over 6 years ago

Everyone, thank you for reporting this but I have not been able to reproduce this here nor have I heard of anyone having this issue. Has anyone tried turning off their iPhone and turning it back on? I found myself doing that with different devices (accessories, headsets, etc)? If you have, does that fix the issue? If that does not fix the issue, could someone give me some more details other then turning off the MARQ and turning it back on? Is there a time I should wait for before turning it back on? Are you closing out the Garmin Connect App? Are you pairing with other devices and if so, which ones? I would really like to reproduce and report it so that this can get fixed.

0 YD over 6 years ago in reply to Garmin-Heath

There is nothing special required from my end to reproduce the issue. I have tried everything possible, restarted my iPhone, tried another iPhone, tried another Android device, reset the watch using the menu reset option, reset the watch using the key command (powered off, press hold back, down and start --> power on, first beep release start, second beep release rest buttons) none of above changes anything. Here is what happens: If I turn off the watch, after power on and map loading is completed, I will be greeted with language selection followed by Pair to a phone screen. After that I need to remove the existing watch from my Garmin Connect app and add new one, then continue the setup. After all done, I need to setup all my widgets, watch faces, settings all over again... for me, power cycle is acting like reset. I have a video which I am happy to share, just trying to figure out how to share it

0 YD over 6 years ago in reply to Garmin-Heath

Hi Garmin-Heath

I was wondering if you had a chance to check my message and provide any solution as this is driving me nuts.

thank you

0 Crispin_Ellisdon over 6 years ago in reply to YD

Reading through your description above, if a Master Reset isn’t fixing this then, to me, it sounds like a hardware fault if the watch is always resetting to factory default following a simple power cycle. I think you’re best off getting in touch with Garmin Customer Support to work this through and get a replacement unit if necessary (or just take it back to where you bought it from, show them the problem, and ask for an exchange to a replacement MARQ).

0 YD over 6 years ago in reply to Crispin_Ellisdon

Yes, this will be my next step.

0 Garmin-Heath over 6 years ago in reply to YD

I replied to your message a few days ago. If you are still experiencing this and it is 'driving you nuts', then please contact Garmin Product Support.