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MARQ Aviator crashing / restarting

Greetings community,

I am having an issue with my new MARQ Aviator, just over a week old. Previously I owned a Delta / Charlie so I am familiar with the interface and functionality.

Here is the issue:

When using Navigate - > Flight Planning - > Find Waypoint - > Search by Ident.

After entering an airport identifier (for example, CYYC or YYC but I also tried many from around the world), the watch immediately restarts and the startup screen is displayed.

No software updates available through Garmin Express. I reinstalled all the maps and reset the watch to defaults, issue persists.

Contacted Garmin support via email, was told it would take 5-10 business days for a reply.

Do I have a defective unit? It would not make sense for a flagship device to be shipped with such a serious software bug.

Could someone kindly try the above on theirs and let me know what happens.

Thank you all in advance for any help & advice.

Top Replies

Garmin_ODQA over 5 years ago +2 verified

Hi 7135538,

Thanks for letting us know about this issue. I tried to reproduce on an Aviator that we have here, but I wasn't able to get a crash. Could you send us the error logs from your device?

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Crispin_Ellisdon over 5 years ago in reply to 7135538 +1

Just send as a zip file (on windows right click a Send To a Compressed File). Those RAM.txt files shrink from circa 24MB to around 4MB; which should be emailable.

All Replies

0 YD over 5 years ago

I had the same issue unfortunately, latest SW avail is 3.10, yours is shipped with 2.60 as far as I remember.

I guess we just stay tuned for all the updates....

0 7135538 over 5 years ago in reply to YD

Thank you for your reply. The SW on mine is 3.10, not 100% sure but it may have shipped with that version.

0 7135538 over 5 years ago

I've also downloaded and installed 3.11 just now, still doing the same thing.

I don't get it. Did Garmin really release / ship a new product with its core functionality untested?

0 YD over 5 years ago in reply to 7135538

3.11?

0 7135538 over 5 years ago in reply to YD

3.31, rather

+1 Garmin_ODQA over 5 years ago

Hi 7135538,

Thanks for letting us know about this issue. I tried to reproduce on an Aviator that we have here, but I wasn't able to get a crash. Could you send us the error logs from your device?

Plug your MARQ in to the computer, and open the GARMIN\DEBUG folder. In here there should be an err_log.txt (or .bak) and a RAM.txt. Please send me both of these files. You can email them to [email protected] and make the subject line "Aviator crash - forums.

Even though I couldn't reproduce, the error logs will let us know what happened and then we can get this issue fixed.

Thanks,

Mel

Garmin Outdoor Software Quality Team

0 7135538 over 5 years ago in reply to Garmin_ODQA

Thank you for your reply Mel.

I will email you the error logs this afternoon.

0 7135538 over 5 years ago in reply to Garmin_ODQA

I have emailed you the logs with the exception of RAM.txt which won't email at 23mb. Please let me know the best way to send it to you.

0 Crispin_Ellisdon over 5 years ago in reply to 7135538

Just send as a zip file (on windows right click a Send To a Compressed File). Those RAM.txt files shrink from circa 24MB to around 4MB; which should be emailable.

0 7135538 over 5 years ago in reply to Crispin_Ellisdon

Wow you're so smart. It actually compressed to 2mb and away it went. Thank you!