Since the update of my Instinct 1st generation to 19.01 the HR is either unresponsive nor accurate?

Since the update of my Instinct 1st generation to 19.01 the HR is either unresponsive nor accurate, I reset it many time but nothing changed, Step counter went as well one time very wrong over the night (I do not wear it over night) do you have solution ?

  • I am sorry you have the issue. Taking into account the 4+ years you have been using your watch, an internal issue likely developed first but the process of updating the software brought out that issue.

    Please try the following:

    - Soft reset your watch by holding down your top left button until your watch shuts off then let go once your watch is off.

    - Reset to Defaults: Go to your System > Reset menu and fully reset your watch.