The finish flag with corresponding distance remains on the screen during navigating a walk with a loaded GPX file.

I have the Garmin Instinct Solar. Previously at the top of the screen was the arrow with corresponding distance before the next change of direction. I tried everything to get it back, including return to factory settings, updates, etc, I spent hours, days on it.  Even the people of the product support can't fix this problem. Can anyone please help me?