can't connect to the app

I have a first gen Instinct. It won't connect/sync with the app or Garmin Express. I've tried EVERYTHING including, using 2 cables, using 2 computers, deleted bluetooth connectivity with my phone and added it back, deleted the device on the app, deleted it from Express and added it back and nothing has worked. I deleted the app on my phone and Express from both computers. That didn't work either. The Instinct connects to the phone using bluetooth and i can see it when plugged into both computers. Any idea why i can't connect via bluetooth or cable to the app or Garnmin Express?

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0 1843014 over 2 years ago

I am having the same issue with my instinct. It completely stopped syncing with the latest update. I’ve tried all the steps you did. I can’t even pair my instinct with the app anymore and the time is out of sync by several minutes. This latest update of 19.01 for the firmware really stuffed things up. Only bought the insintct brand new in September 2022,not even a year old.

0 wassman1 over 2 years ago in reply to 1843014

You should go back to Garmin. There's a 1 year warranty against defects. Mine is older than 1 year.

0 wassman1 over 2 years ago

Full factory reset didn't work either. Now, i have a $300 useless device.

0 Dan.Boilermaker over 2 years ago in reply to wassman1

Call Garmin Support.

0 wassman1 over 2 years ago in reply to Dan.Boilermaker

Well, i was reluctant to call Garmin support. I figured that would be a deep black hole. What a nice surprise. The rep was super helpful and is replacing my out-of-warranty Instinct at no charge. I couldn't have asked for a better outcome. Well done Garmin and Cody (support rep in Kansas).

0 Dan.Boilermaker over 2 years ago in reply to wassman1

There are some here that will argue differently, but I've always been treated extremely weill by support.

0 wassman1 over 2 years ago in reply to Dan.Boilermaker

With support like i experienced today, i'll be a Garmin customer for a long time.

0 1843014 over 2 years ago in reply to wassman1

I’ve sent off a query to support to see if they can fix the issue from their end. But since where I live, I may need to go back to the shop where I bought it and see if they will do a product replacement for a different Garmin watch. Other than this current issue,this is my second Garmin. I love the product. I switched to Garmin after researching what products the band material was made of,since I had been having constant massive allergic reactions to the watch bands of Fitbit. I will never go back to that brand. My car gps is also a Garmin product (that thing has been used multiple of times and worth the $)