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Text message issues

7259937
over 2 years ago

A Garmin instinct paired to an iPhone 12 with iOS 16. I receive all notifications on my watch except text messages. I have checked and have notifications enabled. Is anyone else having problems like this?

  • +1 over 1 year ago

    I am sorry there is an issue with your text messages only.

    Please work through this Support Center article:

    - Garmin Device Not Receiving Smart Notifications From Phone

    For iOS specifically, the #1 cause of your issue is your iPhone's Settings > Notifications > Messages menu. On the bottom half in Messages under the heading of "Lock Screen Appearance", ensure Show Previews is set to "Always (Default)"

    If you continue to have an issue, please reach out to Outdoor Product Support. We will be happy to assist further.

  • 0 over 1 year ago

    I too just started having this issue.  All notifications, Weather, Email, FB Msgr, Outlook, Calendar, YouTube etc work fine and come through, but texts just stopped working yesterday after a bike ride, where I was connected to phone (Garmin Connect) and broadcasting HR from Instinct to my Garmin Edge 830.   

    GARMIN:  I've been through all the documentation and trouble shooting steps.  I KNOW how to set up the notifications, as I'm getting them for all other services.  I've fully reset the watch after this happened, which too a long and inconvenient time, as well as delete and redownload the Garmin Connect app.  I have an iPhone SE v3 running iOS16.3.  

    Additionally I was never able to receive text on my Edge 830 and just gave up after Garmin was of no assistance.

    GARMIN: Please look into this issue further.  Nothing was changed on our devices, the text/sms notifications just stopped working out of the blue.

    Thanks,

    Dan

  • 0 over 1 year ago in reply to kanooze

    I am sorry there is an issue. If you haven't already, please reach out to Outdoor Product Support in your region. If you have done all troubleshooting, I am hoping there might be a step that has not been tried, so your issue can be resolved for you.