Updated to System Software 18.10 - Heart Rate Monitor Not Working

Since the update to 18.10 my heart rate monitor is not working. The sensor lights are not on and the display is showing a dash. Has anyone else experienced this?

Top Replies

1605681 over 2 years ago in reply to bluefish +1

Hey all, after that third restart of the watch, the heart rate monitor started working.

All Replies

0 6405195 over 2 years ago

Hi, happened to me with 17.5

0 bluefish over 2 years ago in reply to 6405195

6405195 said:
Hi, happened to me with 17.5

And how did you solve it ?

0 1605681 over 2 years ago in reply to bluefish

Hey all, after that third restart of the watch, the heart rate monitor started working.

0 bluefish over 2 years ago in reply to 1605681

Great ! Thanks for your feedback

0 1605681 over 2 years ago in reply to bluefish

Ran into problems overnight with the heart rate monitoring quitting. I did a reset and it did not help Finally, I downgraded to 17.5 and the heart rate monitoring is working again. I turned off updates and I'll wait for the next update before doing anything.

0 sdmtbgpx over 2 years ago

My HR monitor has now stopped working twice since 18.10. Each time a simple switch off/on solved the issue but now wondering whether this was caused by the new software.