Instinct Solar Frozen on Garmin screen

Hello friends.

Issue: Instinct Solar Frozen on Garmin screen and I don't want to reset the entire watch and lose my 40 mile hike.

Conditions:

SW: 17.50 (checked using test mode)

Bluetooth: iPhone says it it is connected after about 30 seconds of the watch on the Garmin splash screen (Connect app doesn't sync)

USB: Connected to computer with watch on Garmin splash screen. No access to watch with Windows 10.

HR: Green LEDs run at random times while in the Garmin splash screen.

Sound: Sometimes after I boot with CTRL when I press other buttons the watch beeps and then eventually later any button press doesn't cause beeps.

Details:

I was about 20 miles into my hike on Day 2 when I accidently hit Save and then everything went to hell!

I played around trying to see if I can get the route back and try to continue it. I loaded the activity, tried the Back to Start and Go options but it would take forever to load so eventually I was frustrated after 30 minutes and eventually backed out of all of it and started what I thought was a new activity but it seemed to load my previous hike and showed a elevation map and other things like ETA.

Changing views was very sluggish and eventually the watch suddenly froze on the heart rate zone screen.

I eventually figured out how to power cycle the watch with CTRL button but then the watch just ended up frozen on the Garmin splash screen.

Somehow after 0.5miles of walking while playing with power cycling, holding buttons, pressing things randomly and then not touch watch for a few minutes it loaded back to the activity!

I ran it for 10 miles without issue. Screens changed fast.

Then I stopped the activity and then tried to scroll down to select Resume Later and it froze.

Haven't been able to recover it magically like I did before in the field with no cell service.

Have not tried this yet because I don't want to lose data: https://support.garmin.com/en-MY/?faq=OkQ0pbsjum027l0E0QGR48

  • I turned it on at midnight and left it charging overnight while in the Garmin splash screen. I just checked this morning and it booted and I can see my last activity paused BUT the buttons don't work. Just the light would turn on if I pressed any button.

    The watch connected to my phone and would show the resting calories but none of my previous activities synced nor the active one.

    Connected watch to PC with USB cable. No access to watch.

    Still in a bad state.

  • The watch somehow managed to boot up again after about an hour.

    I pressed a bunch of buttons and noticed the watch responded to the presses every 1-2 minutes in the order I pressed the buttons.

    Next, I power cycled the watch again, it booted after a long time, and then I didn't go crazy pressing things.

    I pressed 1 button at a time and the watch would respond after about 1-2 minutes. I pressed a button every 1-2 minutes until I saved the route.

    It synced!

    Watch seems to work fine now. Not sluggish on screen changes... no clue what happened but I got my data onto Strava!