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any news on altimeter bugs, Garmin?

Hi,
in the last few weeks there have been several Instinct owners reporting the same problem on the altimeter.
Some of us have taken the time to provide you with as much data is possible to help fix the bug (also consider that it is a bug on a commercial product that is supposed to work, we are not part of an open-source project).
I am an IT Engineer and I know that bugs and their management are part of our work, that's exactly why, from a company like Garmin I personally expect and would like this forum to be more bidirectional...
apart from 18.01 which for me did not solve anything, I don't see any update on Garmin side....
have you found the problem?
is it solvable via software?
are there any workaround we can try?
are there any additional tests we can do to help you?
given the progress with 18.01, can you replicate the problem in your labs?
why don't you give us some updates despite the now daily posts reporting similar problems?

It is true that Instinct is an end-of-life product but I have been a satisfied customer of yours for years (as you can see in my account from the long list of devices I have registered over the years) and understanding how you handle these errors important to me before I buy a new "premium" watch.

thank you!

Slight smile

  • Il colmo... dopo qualche giorno tranquillo con v. 16.0, e mai connesso l'orologio al PC, mi si é appena aggiornato alla 17.50! É in incubo!!

  • Ciao Luca

    Anche a te la 16 migliorava la situazione?

  • Sí, anche se io non ho mai avuto sbalzi giganti come altri utenti indicano. Quello che a me dava fastidio é che sempre esco con mia moglie in bici, e il suo fourunner é molto piú stabile e costante nei reisultati. Peró la 17.50, litteralmente fa piangere, la barreria dura una quarta parte del normale.

  • The barometer problem is a physical one with the barometer sensor port. They keep trying to provide software workarounds but ultimately the best fix is to buy or 3d print your own barometer cover. Search for shapeways barometer cover for an example of this.

  • If it were physical it would never have worked. In versions pre-16.00 the elevation gain accuracy was very good for me, post it was not. There may have incidents of clogged up sensor ports but it is not a universal problem. 

  • The barometer sensor is always functional, that's not the issue. The issue is with it's inconsistent accuracy. Try this experiment yourself. Run up and down a mountain on the same trail both ways. What you'll notice is some elevation errors. What we expect is a nice mirror image of the mountain's elevation. And we expect the height of the peak to be consistent across multiple days.

    I tried everything and nothing really worked until I 3d printed a physical fix. I'm a gen 1 owner so this is across multiple software updates since initial release. After installing the physical fix, my elevation graphs have been perfectly identical with crisp detail uphill and downhill, across multiple days. And this is during mountain biking when there's wind, dirt and sweat.

  • I don't doubt that this worked for you, but there is no reason there can't be multiple issues. Myself and many others have had fine results with good accuracy before 16.00. Those results deteriorated with more recent updates. You can't just dismiss that. Also, I'm a trail runner, so velocity isn't really a factor anyway. bandit_74 has done a pretty exhaustive analysis, about as much as you can expect without having access to the source code; did you follow that?

  • I agree. There are multiple issues. 

    1. The design of the barometer port is not good, which leads to inaccurate barometer readings. Fixing the physical design is expensive for them.
    2. They decided to compensate for the inaccurate barometer readings with software fixes. 

    Without any physical fixes, it relies 100% on the software fixes, which means tweaks to the software in the updates can influence the accuracy (even if the tweaks were designed to help).

    I am not trying to change your mind, I just want to share my datapoint that with a physical fix using a cheap 3d-printed part, the barometer accuracy problem is solved completely. My elevation graphs have been rock solid for years since installation. The shape of the mountain's elevation going up and down is exactly mirrored. The height of the mountain peak is identical across multiple days. Neither of these was the case when I relied purely on their software fixes. Also, I do not see any deterioration with the more recent updates. 

  • I noticed the spikes in elevation this week. There was high humidity this week (comparing to previous week) and spikes have gotten worse (20X). At the beginning of activity there were no spikes and they appeared later. I think it's because the wrist was wet with sweat. A simple solution was to wipe the wrist. Waiting for a firmware fix (guessing it is doable because it was mitigated in older versions)

  • same for me, 18.01 did not fix the issue & agree an all of your comment.

    if no solution soon i will give back the watch still i warranty

    if no solution soon..i'l go for an "hardware" option...purchase a  sunto