Notification vibration but no tone

I’m having trouble with my notifications. I am getting the vibration when I get a notification but no tone. I have the tone turned on in the settings but it is not alerting. Any help would be appreciated.

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Garmin - Chris over 3 years ago +1 verified

I am sorry there is an issue.

Please try the following:

Hard Reset: Hold down your top left power button until your watch shuts off then let go once off

Factory Master Reset: How to Reset My Garmin Outdoor…

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+1 Garmin - Chris over 3 years ago

I am sorry there is an issue.

Please try the following:

Hard Reset: Hold down your top left power button until your watch shuts off then let go once off

Factory Master Reset: How to Reset My Garmin Outdoor Watch

If you continue to have an issue, please reach out to Outdoor Product Support in your region.

0 9068591 over 3 years ago in reply to Garmin - Chris

Thanks for the reply. I have done a hard reset and also have done a factory reset. Still no tone when receiving a notification?? Any more suggestions?

0 Garmin - Chris over 3 years ago in reply to 9068591

If your Settings > Phone > Smart Notifications options for During an Activity or Not During an Activity are set to either Tone only or Tone and Vibration but there is still no tone coming from your watch, you have done everything you can since you have full master reset your watch. I am sorry there are no other steps to try.