Connect App On my iPhone 7 can not connect with Garmin because Garmin is having trouble at their end. Then I loose sync. Still can not sync after Connect comes back up

 I get this notification on my new Instinct. "Your device seems to be busy, and your sync request timed out. Try again later" This has happend three times in the last three days. I am currently located in New Zealand and have good internet, my iPhone and watch software are up to date. I notice a Bright RED dialog box that has loaded two or three times on my phone saying the Garmin Connect WEB Site is off line and the are working to fix this. Each time that this happens I loose the ability to sync the instinct from my iPhone. I try everything suggested in the Troubleshooting tab. It does not work. I close the Connect App, I shut down my iPhone, I turn off the Instinct Watch. I shut down blue tooth, In the end.... I need to "Forget the Instinct on the phone, Discard the Instinct on the connect app, turn everything off. Then turn the watch back on, I can not pair the watch from connect untill I go into the watch menu and go to PHONE and qask to pair it there whilst the connect qapp is trying to pair. It's a mess???

  • Thank you for your detailed description of the issue. I am sorry there seems to be an issue that is going on most likely regional to where you are since we are not seeing the same thing in North America.

    The Garmin Connect Mobile APP uses your cell phone's cellular data plan or Wi-Fi, to remain connected to your Garmin Connect web account where all your prior activities etc have been backed up into the cloud. For you to be receiving that message in red, there would have been a connection issue on our end at that time and not related to your Instinct or your own phone.

    If it continues, please do not hesitate to contact support for your region. If there is anything unique going on in your part of the world for the connection to the Garmin Connect servers, they are going to be aware of it. I do not see any other reports worldwide so hopefully, your issue has already passed and whatever the cause was, is no longer an issue and is resolved.