Cable connector

 Quick question, I just bought the instimct solar surf. When I plug it to charge it doesnt seem to charge and when I try to sync it to the garmin express the computer doesnt find the watch. I checkd the connector and out of the 4 pins, the one on the far left of the shot is sunkd in while the other 3 are sticking out and can be pushed in. Is this normal?

Thanks in advance