Instinct stop turn off

First of all, unfortunately, the watch is no longer guaranteed. So it sucks for me

It started a couple of months ago. Sometimes it turned itself off,

Turned off mean I can switch on but it lost previous HR data baro data, altitude data. temp data. It was strange or me but the settings was remain.

FIrst it made  only once a week. I thought there was a program error, So many times I had a reset. But sometimes it turned off daily 

What indicated that the compass has not been working for about 1 month.
In the test menu, the physical values are zero in compass 

Or lately if  it  not connected to a phone and turn off then the time will be delayed, was a late as it was turned off. 

Other comment, If I was outside in winter and I went into a warm place the instint again turned off.

And unfortunately i found main problem. Plesae see attached link video.

https://1drv.ms/f/s!Aq8SUOSmBBIkwkOtvgei0tIRJvEo

I know it looks Instinct get a big hit but it is not true it is turned off if I drop a bed for example. And it is not a big hit, for this kind of watch. It looks on the second video the small hit is enough fo it is turn off. 

So conclusion, IT is not SW problem it just a HW issue. So it need to replace. 

 The watch is very good and if I will have have money I will replace it because it can be used much better than watches from other manufacturers. So don't stray from him. I read lot of forums and it looks for me  this problem have only my instinct.  So it is unique issue.

Top Replies

  • Unfortunately here in Hungary the warianty is only one year.

    Well, the EU law is universal and valid for any trader in the EU, that Hungary belongs to, too. It does not matter what the manufacturer…

All Replies

  • First of all, unfortunately, the watch is no longer guaranteed.

    Are you sure? The mandatory warranty for electronics in EU is 2 years, so unless you own the device really longer than that, it should be in your case too. And if you are really out of the warranty, I'd suggest contacting Garmin's customer support anyway - they may be able replacing the device for lower cost than buying a new one.

  • Thank you. Unfortunately here in Hungary the warianty is only one year. My Instinct now is 2 years old. (2019 03.12)  I contact with Hungarian Garmin support in last year November with this problem and they told me that Warianty only one year. 

  • Unfortunately here in Hungary the warianty is only one year.

    Well, the EU law is universal and valid for any trader in the EU, that Hungary belongs to, too. It does not matter what the manufacturer tells, it is an EU law. On the other hand, you may need the help from a consumer association or from a lawyer if the trader refuses to adhere, especially if the defect appears later than 6 months after the purchase, and could be theroretically caused by improper usage.

  • Okay Thank you. If I contact with Garmin support in Garmin Support center they will forward my question or comment to Hungarian team? Or they will answer (I hope not just please contact your regional site)

  • As per Garmin UK I need to contact with Hungarian distributor, and before they told me the one year warrianty.