instinct blocked at start up screen

kriskego over 4 years ago

I just connected my watch to my computer to get updates.

Garmin express wanted to update so I let hi do it and now my watch keeps chowing the GARMIN start up screen.

I can shut it down, but when I restart the screen appears again and doesn't disappear.

When I connect it back to y computer, It is not recognized by garmin express and not by my computer.

So now I have a useless watch.

Anyone any thoughts jhow to fix my problem?

0 trux over 4 years ago

Try [Master Reset]

0 kriskego over 4 years ago in reply to trux

Doesn't work. . I tried the shut down with the light button for 15 seconds and the a restart with with the back button pressed with no result. still the Garmin screen :-(

0 trux over 4 years ago in reply to kriskego

Reread the instructions for the Master Reset

0 kriskego over 4 years ago in reply to trux

I followed this with no result:

Ensure watch is powered off²
Press and hold Back/Set
Power on watch while continuing to hold Back/Set
Release Back/Lap button once the Reset Default Settings message appears
Select Yes

0 trux over 4 years ago in reply to kriskego

Then call the support

0 trux over 4 years ago in reply to trux

... or try the Secondary Master Reset (at the bottom of the same page)

0 kriskego over 4 years ago in reply to trux

also not working... I mailed the support :-( I hope I get an answer soon.

0 trux over 4 years ago in reply to kriskego

definitely better calling them, or chatting. With emails it will get several email exchanges to get it sorted, and possibly many days

0 kriskego over 4 years ago in reply to trux

ok thx for the tip. I will call them tomorrow.

0 trux over 4 years ago in reply to kriskego

However, I'd suggest trying the secondary master reset a few times again. I remember once having my Instinct also frozen because I unplugged it while it was downloading an update, and it also took several attempts to make it work again