Can I have my 299 EUR back??

Some time ago I pruchased an Instinct watch...

The only “positive” point is that the “watch” can reproduce time more or less accurately, and the date… if you “synchronise” the thing every week.

Heart rate is not working correctly… 10 minutes work-out and I’m still at 60 bpm… when I’m cooled down again, the HR starts to rise…
Barometric pressure is not working: 30% drops in seconds
Height indication depends on the barometer…do not ride a bike… you will fall 200-300m just by riding at 20km/h…. for a world-renowned GPS manufacturer, you would expect them to know where you are. But no, correcting with GPS is too difficult.
the "opening" to "measure" the pressure is constructed in a manner that it does not take longer than 1 week to be completely blocked, to a point that you can no longer get it working without dismantling the watch
Construction quality is under parr… less than one year and the wrist band is torn in two… I’m waiting already for 4 weeks (after having paid!!) to get a new one… I’m hoping the money isn’t down the drain!!!!
Software really… updates of the software are no longer possible on 2 PC’s … and impossible to remove without “re-installing” the complete PC

Garmin seems to be the worst possible Apple pupil… extremely expensive, but, contrary to Apple, the products are NOT GOOD!!!!

Edited by moderator for inappropriate language

Top Replies

trux over 4 years ago +1

Kris B said:
Can I have my 299 EUR back??

If you are in the EU, have a look at your rights at [https://europa.eu/youreurope/citizens/consumers/shopping/guarantees-returns/index_en.htm]:

Under EU rules,…
Former Member over 4 years ago in reply to trux +1

trux said:
you also have the right to cancel and return your order within 14 days, for any reason and without a justification.
Kris B said:
less than one year and the wrist band is torn in two… I’m waiting…
trux over 4 years ago in reply to Former Member +1

This may be a challenge for the OP.

That's sure. Waiting one year before trying to get money back will certainly be rather challenging anyway. He better pays a good lawyer a few thousands of € to get his…

All Replies

0 trux over 4 years ago

Kris B said:
Can I have my 299 EUR back??

If you are in the EU, have a look at your rights at [https://europa.eu/youreurope/citizens/consumers/shopping/guarantees-returns/index_en.htm]:

Under EU rules, a trader must repair, replace, reduce the price or give you a refund if goods you bought turn out to be faulty or do not look or work as advertised.

If you bought a product or a service online or outside of a shop (by telephone, mail order, from a door-to-door salesperson), you also have the right to cancel and return your order within 14 days, for any reason and without a justification.

0 Former Member over 4 years ago in reply to trux

trux said:
you also have the right to cancel and return your order within 14 days, for any reason and without a justification.

Kris B said:
less than one year and the wrist band is torn in two… I’m waiting already for 4 weeks

If your product breaks after 6 months, you still have the right to have your goods repaired or replaced for free or, at least, to a price reduction or your money back. However, you may need to prove that the problem existed when you received the goods.

This may be a challenge for the OP.

0 trux over 4 years ago in reply to Former Member

This may be a challenge for the OP.

That's sure. Waiting one year before trying to get money back will certainly be rather challenging anyway. He better pays a good lawyer a few thousands of € to get his 299€ back

Fortunately, I have my Instinct since 2 years, and the original wristband does not show any aging signs (yet), despite beeing daily abused rather harshely. However, you can get a replacement wristband from eBay for some 5€, so even if it happened, I do not think I'd ask Garmin to pay me back my 199€ (that's what I paid for my Instinct)