Altimeter issues - Instinct Solar

Former Member
Former Member

Just that really - when I attempt to manually calibrate the altimeter to a known spot height (e.g. my house), the watch will take what I enter as a gentle suggestion, and the elevation will gradually move to what I've input over the course of several minutes (like 10-15mins). This happens regardless of whether the manual adjustment I made was large or small. Every now and then it will work straight away, but it's totally unpredictable. Is anyone else having this problem?

Doing a reset to factory settings fixes it temporarily, but the problem comes back. Same with turning it off and on again. I shouldn't have to do repeated factory resets on a brand new watch though - for £300 I am seriously unimpressed and wishing I had bought something different.

In addition to being unable to manually calibrate it, the elevation jumps about randomly when I'm running, giving me total ascent that is 40% - 90% higher than it should have been for every trail run. I run in the hills, so I'm talking hundreds of metres extra elevation every single time. I've had this problem since my very first run with it, and trying different settings (auto / altimeter / auto calibration on/off)) hasn't done anything. (I fully understand how altimeters work and the need to calibrate before starting the activity etc..).

It appears that sweat gets into the sensor and stops it working - but it's pretty predictable that a runner is going to sweat! Why have Garmin not sorted this out?

I am trail & fell runner / climber / ski tourer and ALL my activities take place in the hills, so if the altimeter doesn't work this watch is useless to me. I've used GPS and altimeter watches for over a decade and never had this issue, so it shouldn't be hard to get right.

  • Former Member
    0 Former Member over 4 years ago

    To follow up on this - Garmin have still not sorted this issue. :-(

    The first issue (the manual calibration not working) can presumably be solved, as it'll be down to a software or hardware bug. 

    However, the second issue (the inaccuracy of the altimeter) seems to be due to a fundamental design flaw of the watch. The minute the wearer sweats (i.e. when doing the activities the watch is supposedly designed for!), the altimeter/barometer pressure sensor (which Garmin have bizarrely positioned right next to the skin) stops working properly. This isn't going to be solved by getting another Instinct, as it's the physical design of the watch that is the problem - the pressure sensor is in a position where it will always get sweat on it if the wearer is running. 

    I've seen that other Instinct owners have installed covers over the sensor to protect it from sweat, but I think a £300 watch should be fit for purpose for the activities it's supposedly designed for without me having to make aftermarket modifications. 

    In my view, this watch simply isn't fit for purpose for the activities they market it for. I mean, have you ever heard of a running watch that stops working properly when you sweat?!

    I'm asking Garmin for a refund on the basis that it's not fit for purpose - has anyone else been successful in getting a refund?

  • I'm asking Garmin for a refund on the basis that it's not fit for purpose - has anyone else been successful in getting a refund?

    It depends where you bought the watch from. If it was directly from Garmin, and it was a recent purchase, then there is no reason why they should refuse the refund. If you bought the watch at a reseller, you'll need to ask the dealer for the refund.