App sync fails after soft reset (Android)

Greetings. I would like to ask for some help with the following as I've hit a wall and the functionality of my Instinct has been greatly diminished.

Sync was working great but after the latest firmware update I decided to do a soft rest per the recommendation of Garmin. After this, Sync through the Connect app is not working anymore. It stalls and then stops. It does not work even after pairing (which is completed successfully). Sync diagnostics report it is failing as well.

I have removed and re-installed Instinct through the app many times, switched off and back on both devices many times, removed and re-installed the App, deleted Instinct from my BT history, paired it through BT, but the problem persists.

My phone is a Xiaomi Android one.

Please help!

Top Replies

trux over 4 years ago +1

Some more tips are listed in the Sync / Connection Troubleshooting Guide, if you haven't test them all already.

All Replies

0 trux over 4 years ago

Some more tips are listed in the Sync / Connection Troubleshooting Guide, if you haven't test them all already.

0 9342766 over 4 years ago in reply to trux

Thank you. I've tried most of them but I will give it a go with the rest. During sync audit I get the following error. It may be helpful.

0 trux over 4 years ago in reply to 9342766

Seeing there are some errors possibly in relation with FIT files, it is quite well possible one of the Activity FIT files is corrupted. It could be perhaps also a non-activity FIT file, but I would first try copying the Activity files from the folder //GARMIN/Activity to your harddrive, deleting them from the watch, and trying to sync again. You can then import the unsynced FIT files manually in Garmin Connect Web.

0 9342766 over 4 years ago

Thank you for your help. I deleted all .FIT files, removed the device through the app and then from the bluetooth device list, re-paired it through the Connect app and now it works.