Does anyone know how to determine region? Battery issues.

Former Member
Former Member

My battery has suddenly died almost overnight on my 6 month old instinct.  It can't keep charge more than an hour even after factory reset.  I tried contacting Garmin support but they won't replace or service it because they say my serial number is from their South Asian region???  I have never in my life heard of a company refusing warranty service for something even remotely similar to this.  They simply said take it up with Amazon.

It was purchased brand new on Amazon and there is nothing about it that would seem to indicate it wasn't a North American version.  Not the Amazon listing, the sealed packaging or anything in the registration process with Garmin.

While every ounce of me wants to avoid Garmin for the rest of my life, I am somewhat addicted to my Instinct and rely on it to use with my Garmin Alpha.  To avoid making the same mistake is there any way at all to know if a brand new Garmin is possibly from inventory out of your home region?  

  • To avoid making the same mistake is there any way at all to know if a brand new Garmin is possibly from inventory out of your home region?  

    Absolutely.  Buy from the Garmin web site.

    HTH

  • As  writes, you can buy it directly from Garmin. At least you know the manufacturer gets directly all the money. And frankly told their sale prices are currently pretty low for Instinct. Another option is buying it from an established local reseller. My favorite one is Decathlon, which has very fair prices, has stores all over Europe, and they have no problems if you want to exchange defectuous or unwanted goods, even if it was purchased in a completely different Decathlon store than the one you can immediately reach.

  • Former Member
    0 Former Member over 5 years ago in reply to trux

    I appreciate the replies.  I paid full price so this wasn't a discount grab.  I prefer to shop Amazon as they have outstanding customer service if there are issues.  My experience with Garmin customer service has been pretty hit or miss over a half dozen products so they aren't my first choice for purchase. 

    I was just hoping there was something in the serial number so that if I order another one I will immediately know there is an issue due to the inventory origin and return it versus being stuck with a defective device after 6 months and having no ability to even have it serviced with the "International" company that is Garmin.

  • Former Member
    0 Former Member over 5 years ago in reply to gaijin

    If that is the only way to verify warranty service, I would suggest that Garmin shouldn't allow their products to be sold outside of the Garmin web site...which is just about the most ridiculous thing I have ever typed.

  • I prefer to shop Amazon as they have outstanding customer service if there are issues.

    Then I do not understand why they don't exchange your defectuous Instinct. It is always the reseller who has to handle all warranty requests first. Although it should work, very few corporations will process warranty requests directly.  

  • Former Member
    0 Former Member over 5 years ago in reply to trux

     I have never held a retailer responsible for a product that fails well after the return period but well within the warranty period.  I have always expected the manufacturer to honor their warranty...why would that be the retailers responsibility?  I am not saying I won't contact Amazon, but I do feel people deserve to know that depending on the origin of Garmin inventory they may not be able to get their warranty honored.  The product numbers are identical.  The marketing and all packing materials in my box are in English.  I am sure 99 percent of Garmin sales are not from their corporate web store.  It is a fair thing for people to be aware of so they can take up the issue with a seller within the return period should their stock somehow be out of region.

    I agree I am probably a little overly upset because in probably 2500 dollars worth of Garmin product purchases in the past two years, their response to a 200 dollar watch that failed after six months is basically "hey, not our problem...we expected that one to ship to Asia".  

    I am probably just old school and tend to be pretty big about taking care of the customer.  Just kind of surprised by the whole thing.

  • Laws may differ depending on the country, so it is certainly not everywhere the same. I have personal experience with warranties, since I used to resell material from diverse manufacturers. Manufacturers usually do not have sufficient infrastructure for dealing directly with end-customers - it is a a very expensive part of the business. And this is exactly why they use resellers, and why the resellers have important discounts for the goods. In many countries there is a warranty required by the law. In my case it was up to me (the reseller) to provide the warranty during the period given by the law. When a manufacturer offered longer waranty than the one required by the law, it was up to them after that period, but usually I handled it anyway, because it was easier for everyone.

  • Former Member
    0 Former Member over 5 years ago in reply to trux

    That is good info and i do appreciate the feedback...thank you!  Amazon is going to take care of me on this.  I would still love to know if there is some sort of visual way to know if it is the APAC version of the device either on the packaging or serial number I would love to hear from someone.  

    Thanks again for the feedback.