Garmin Instinct Only Syncing Some Information

Former Member over 5 years ago

Hello,

My Garmin Instinct pairs to my iPhone without any problem. However, it only syncs my heart rate, steps, and calories for that moment in time. It appears to be over a week behind in all my activities and previous day’s (week’s) steps.

I have turned the phone and watch off multiple times. It doesn’t change anything. It’s driving my crazy that I cannot load my most recent runs and hikes and am seemingly having to wait a couple weeks to go back and view the data. Can anyone help with this issue?

0 Former Member over 5 years ago

Yep mine has been doing that since Friday last week when IOS 13.2 update was released. They were already having problems with IOS 13 but the update has stopped the watch from syncing all activities and more. I have also tried everything from rebooting both devices, unpairing and re pairing, turning off Bluetooth and back on, etc.... I don’t understand why Garmin cant get this fixed.

0 GeoffR over 5 years ago

I was noticing a similar problem and figured that it had something to do with the update to 5.7. For some reason, my watch would not update via my iPhone. I connected to a PC via Garmin Express, updated to 5.7, and now the iPhone sync is working again.