Instinct Solar Powers Off

It'll be interesting to see what support come back with!

I'm in the same boat myself, and I'm already looking at Coros watches incase Garmin come back and say that I have to pay to repair this fault.

Seems weird that they'd lock the thread though?

PS I totally get the frustration of a Garmin rep just copy/pasting troubleshooting guides or links to customer services....that's not very helpful at all!

PS I totally get the frustration of a Garmin rep just copy/pasting troubleshooting guides or links to customer services....that's not very helpful at all!

I hope they are hopeful for those experiencing an issue that can be resolved. Granted, not everyone is going to have an issue that fully matches the Support Center article provided. It will depend on the issue.

So- I've contacted Outdoor Product Support for Australia, they asked for proof of purchase, pictures of the front & rear of the watch AND...................................................................................................................................NOTHING. Yep, zilch, zero, nada, zip, SFA. 

So now I guess they will lock this discussion so nobody else comments & hopefully nobody else reads it.

Please call them if you are not receiving a quick response back through email. I am sorry you have not received a response to your email.

I did contact Product Support by phone, they asked me to do the reset, updates then if that didn't work send the proof of purchase & photos of both sides of the watch via email, so YES I've done everything asked by Product Support, as the watch was  1 year & 6 days old I'm guessing I will not receive any reply, lovely product support.

Given your Instinct Solar is just barely over 1 year, call Australia Product Support again and ask nicely. If the agent is not able to help you, there is nothing wrong with nicely asking to have a Team Leader re-evaluate the decision. I cannot promise you will get a Yes but I would be surprised if you are told no when making such a reasonable request.

I did ask nicely, I was told that if the reset & updates didn't work to take pictures of the front & back of the watch & email them with the proof of purchase back to Product Support, you make it sound like I was abrupt with them, which I wasn't, neither was I abrupt in the email, I've just not received a reply.

Wal042 said:

I've just not received a reply.

Call them again, and ask about the status. Emails are not a reliable or fast way to communicate. They may not have received yours, or their reply might got lost for example in your spam folder.

Same issue for me... I've had my Solar for c. 1.5 yrs then all of a sudden it started to turn off intermittently (with sufficient charge left).  I have the screen lock on so it can't accidently turn-off.  Seems that the only way to 'awaken' it is to use the connector...  really annoying! I've run regular updates, etc... shouldn't be this problematic!
As an aside, I don't get why Garmin need photos of the watch ... is that to prove it's not physically damaged in some way? Tends to suggest a level of distrust, when we all can't have the same issue due to watch mistreatment.  I, as I suspect others do, look after my watch... it cost me too much not to!  It's clearly a technical issue with the device... further substantiated by the thread closure/locking... would just be nice to understand the issue and/or get a fix that works!