I have issue in my Instinct Solar that the Pace in data field doesn’t show any whether any activity used. I’m doing the normal way waiting to GPS ticked in to my watch before i do any activity but still pace data field don’t work. I also did reset the watch but it is still the same. The weird thing is the lap pace field is working and even when i sync my watch to Garmin connect will have pace details. Anyone knows to solve this?
i would assure you that in the 1st photo that i was moving. another info, here is the graph of my activity. noticed that Pace is just stagnant.
Yes, there is indeed something wrong with your watch. Below, there is a screenshot of the JSON data of your activity. There is no speed (value #8) and no moving time (value #11), at any of the track points. Normally, those fields are populated.
Did it start recently? Perhaps after the firmware update to the current v18.54? Did you try the full master reset to factory defaults, or just the hard reset (using the long-press of the Light button)? If you did not do the master reset, try it now. It will wipe out your settings, and you will have to reconnect the watch. Your data in Garmin Connect remain preserved, though.
If it does not help, then I suggest to try downgrading to an earlier firmware version, and preferably also downgrading the SNS sensor hub firmware. You will find older versions in the "beta" threads in this forum. The installation package always includes a fallback folder that you can use for the downgrade.
If it does not help, then you really need to contact the Support. Or do it right now, if you want to avoid the hassle with the firmware downgrade.
