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My Garmin Instinct Surf has started to turn itself off over the last month. The battery is often 50-100% charged. It is also turning off mid-activity. I have the latest update. What is the issue?

Top Replies

Garmin - Chris over 3 years ago +2 verified

I am sorry there is an issue. For a powering off issue, please reach out to Outdoor Product Support in your region.
10110011 over 2 years ago in reply to 7553663 +1

7553663 said:
Tried everything that is suggested

Did you contact support as suggested by Garmin - Chris?

Garmin - Chris said:
please reach out to Outdoor Product Support in your region.

All Replies

0 nubbnub over 3 years ago

I’m having the same issue with my Instinct Solar. I tried resetting it but on my first activity it happened again.

+1 Garmin - Chris over 3 years ago

I am sorry there is an issue. For a powering off issue, please reach out to Outdoor Product Support in your region.

0 7553663 over 2 years ago

Having the same issue. Tried everything that is suggested on the Internet. I probably will have to leave my watch and go back to Apple watch, shame..

0 10110011 over 2 years ago in reply to 7553663

7553663 said:
Tried everything that is suggested

Did you contact support as suggested by Garmin - Chris?

Garmin - Chris said:
please reach out to Outdoor Product Support in your region.

0 7553663 over 2 years ago in reply to 10110011

I reached the support and they said the engineers don't know what is going on.

He suggested updating my watch, but that is pricy and not a guarantee of the problem I am facing.

I was a big fan of the Garmin Solar Instinct, now I might have to change to something else.

Current watch is faulty and I can't use it.