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[SURF] Need some help from Instinct Solar Surf owners; tide-related

3000610
over 4 years ago

Hi all,

For my watch, and I guess some others too, the tides displayed are still incorrect. I'm currently in touch with my local Garmin Outdoor Support but this does not seem to be leading to a satisfactory conclusion. Meanwhile I'm trying to gather some understanding and data on what is going wrong exactly

To help, would you please be so kind to request the tides for the following coordinates on your watch and report for a full day the following data:
- Name of the tidal station
- Date
- Times of Low and High Water (usually 4, rarely 3 in a day).
- Extra: water level associated with these times, either in ft. or meter.

The coordinates (decimal degrees in brackets if you use that).

N 51°36'33.75" (51.609374)
E 3°39'05.16" (3.651434)

Your help is much appreciated!

  • 0 over 4 years ago

    I only have the 'normal' Instinct Solar, but in another thread someone reported they contacted the provider of the tide data directly, as it apparently was wrong for his location. Garmin don't seem interested in solving this themselves, so it might be worth a try.

  • 0 over 4 years ago in reply to 4241327

    Thanks! Yes, I did that too, awaiting their reply. In the meantime I'm trying to make an assessment on whether it's faulty data to begin with or some processing error in my (or all) solar surf watch(es), hence the request :-)

  • 0 over 4 years ago in reply to 3000610

    Don't I love being a beta tester :)

  • 0 over 3 years ago in reply to 3000610

    Hello, what is the contact of the provider?

    thanks

  • 0 over 3 years ago

    Update to all:

    I posted this request on another forum too where someone did reply. This person had the same (wrong) data, which led me to believe the issue was with the data and not just my watch. I then reached out to worldweatheronline.com (contact form on their website, there's your answer ) explaining the issue. It took 10 days, but then I got a reply this morning where they thanked me for bringing the bug to their attention and they would issue an update. Two hours later the tides on my watch are correct again!

    All in all I am a bit disappointed that Garmin forces us to get in touch with what is basically a supplier of them to get things straightened. Thanks though to  for being at least willing to share the data sources :-) Regional outdoor support was pretty hope- and helpless. It took them literally 10 days to send a link to a totally unrelated online help page, after which I replied within half an hour, another 10 days to link to another unrelated help page, and so on...

  • 0 over 3 years ago in reply to 3000610

    Good that you actually were able to achieve something. I admire the civility of your tone. Because, yes, it of course would have been Garmin's job to do what you did, which they gladly would have done if they had any great interest in any bugs below the level of show-stopper, if even those. Also great that at least worldweatheronline.com obviously have a different understanding of their role as a company that has been paid for correct services - and not for "well, it works most of the time for many people, so what do you want?"

  • 0 over 3 years ago

    Tide is incorrect for everyone. I have already read many users with the same problem and garmin just do nothing. Good trick from Garmin but sure its the last time i buy their products. This is a fraud. Its like you buy a watch with 6, 8 or 10 hour miscalculation...ridiculous