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Instinct solar surf will not pair with Explore App

New watch has never paired.  Always get “Pairing failed an error occurred” message.  I have the latest firmware in the watch and the latest app.  It connects and syncs fine to the Connect app. I followed the troubleshooting on the explore app itself.  I have uninstalled reinstalled both apps, simultaneously and one at a time.  I have restarted the phone, reset the watch, removed from Bluetooth and basically started from scratch. Previous instinct solar worked fine with explore.