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Solar charging

Since an update a few days ago my instinct solar no longer charges when in the sun. I have made sure the screen is clear and followed the advice on how to charge but nothing happens. Also today my charge suddenly dropped from 20days left of charge to 9 days with me not using any function apart from HR monitoring and step count. The only support center is in Australia and I am in NZ and it does not list their email address to get in contact for support. The live chat will not work with my device.

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0 4787013 over 4 years ago

What's the firmware version after update?

0 9925368 over 4 years ago in reply to 4787013

Turns out posting this meant the problem was fixed.

0 LeslieSnipes over 4 years ago

Glad to see it fixed itself. I find a hard reset clears most issues. Im also in NZ, I bought my watch from an official Garmin distributor in Chch, so hopefully if there are any issues I can go back to them for help. Part of the reason I found Garmin was because of the terrible experience I had with polar when my $800 watch fell apart and there was no way to contact them or repair it from NZ. I guess being isolated in one of the most beautiful countries has its ups and downs!