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Instinct Solar Tactical notification problems

Korhan
over 4 years ago

Hi all,

I've bought Instinct Solar Tactical Edition today. But I have problems with the notifications. I read every available forum topic or troubleshooting advices and could not find a solution to my problem, I am thinking to return the watch. Here is my problem;

I install Garmin Connect to my phone (OnePlus 7T), phone seems to be connected and syncs with the watch even though I've enabled notifications on both my watch and my phone, notifications doesn't seem to work well. Sometimes it shows the notofocations sometimes not, mostly there is no notification about the phone call, sometimes it shows the call. I tried turning off the phone and watch and turning on again but no dice. I tried to turn off the bluetooth and then turn on again, a few times the notifications work and then it stops working again. I gave every permission there is, to the application, and also I've excluded the garmin connect from the battery optimisation from my phone. I even upgraded it to the 14.30.

What should I do any suggestions? Should I return the watch, is it broken?

  • 0 over 4 years ago

    the notifications only work if the phone is on the Lock Screen or stand-by i.e they don't send when you are actively using the phone. at least this is the case on my watch anyway. If the notification appears on the Lock Screen, it should appear on the watch (unless you have disabled notifications for that app in the connect app). I have a a Samsung note 9 and it seems to work very well. However my partner has a Huawei and her phone-watch connection does seem a bit more intermittent and not as reliable as mine. 

  • 0 over 4 years ago in reply to LeslieSnipes

    Actually I know that, unfortunately but that's not the case. I enabled the notifications, and even in lock screen it doesn't behave stable. I really cannot figure out, I've been trying to solve this all day.