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Wrong time and date after GPS sync!

Former Member
Former Member

So this one is a weird issue that few people seem to have. Got a new Instinct Solar Surf edition. Right off the bat, when syncing time with GPS, got the wrong time, date and sunset/sunrise, moorise/moonrise data. Time is set to auto, am in an area with excellent GPS connectivity. When I go outside, start an activity or simply set time  to sync with GPS, I get a weird time for a time zone that is UTC+12.45 and a date that is 48 days in the future (the watch thinks it's Oct. 17 2020!).

Did quite a bit of troubleshooting but no luck: 1. verified am getting a good GPS lock. 2. checked that the GPS coordinates provided by the satellite are OK (my exact location according to other GPS readings + Google Earth). Tried many times - day, night, changing location and even during a 2 h surf session (watch had wrong time and date after more than 2 h of soaking GPS signal with 5 GPS bars showing!). Of course, am running the latest version of the software...etc. through Garmin Connect + also tried multiple resets.

I even tought the watch was a faulty one, so got a new replacement one from the vendor. Still the exact same issue!

So basically, the watch only shows the correct time and date when synced with the phone (am 100% sure of that because I played with the time setting on my phone and the watch displays the phone's changed time when it syncs...). Quite frustrating as I bought the watch to get tide, sunrise, sunset data and moon phase data for surfing but all I have now is a watch that needs to be connected to a phone to show the exact time! For $450, quite a bummer...

Anyways, just trying to see whether someone can help:

1. Is it normal that the watch syncs the time with the phone? Am wondering whether this is not creating confusion within the software. Garmin support on the phone told me the watch syncs time with GPS only not the phone but I have ascertained with 100% certainty it reads the time from the phone (cf. above).

2. What could possibly explain a wrong display of time/date after a successful GPS sync and GPS indicating the correct position? It can't be an issue with the GPS signal - I checked 10 times and I have about 21 satellites overhead (GPS + Glonass), most of them with excellent signal (used a separate phone app to validate that), and am in suburban area with very few obstructions.

3. I saw on the forum that another user had the exact same issue, and surprise surprise, in Morocco as well!

Am not sure how the GPS sync. is implemented in the Instinct Solar. But if I had to guess, the GPS module is probably decoding the GPS signal properly (hard to see how it could not). So could this be an issue with the GPS module getting the proper GPS UTC time from the satellites but then failing to identify the right timezone and by default showing some totally improbable time and date as a result? Where does the Instinct watch look up the proper timezone it should pick up - is this done in  the watch itself based on position (in which case, there could be some coding error) or is this done through the phone where the Instinct Solar attempts to read from the phone what the right time zone is (and possibly try to fetch the date from an incomplete database or failing to read properly from the phone)?

At this stage, am guessing that probably the watch reads the UTC time from the GPS, then attempts to find the right timezone am at (UTC + 1) either in the internals of the watch or through the phone, does not find it and then simply displays a random time and date by default?

Any enlightened views on this? Would immensely help as am not sure when I can leave Morocco (plus, surfing season starting so might as well stay a bit more).

Thanks! Nico.

  • Former Member
    0 Former Member over 5 years ago in reply to Former Member

    Former Member

    hi Nico,

    thank you for the feedback

    sad to hear it did not help

    did you get a casenumber from Garmin

    good to post it here so other users with similar problem can be added to that case

    any store close by where you can test another instinct solar ?

    one option to go for

    do not know if it works on the  instinct but give it a try

    another possible procedure by going in and out of the service menu

    • turn your watch off
    • press and hold the down button while turning on the watch by pressing the light button once
    • keep pressing the down button until you see a menu or hear a beep
    • leave the service menu by pressing the light button

    do the GPS soak, start an outdoor activity and put it on a windowsill for at least 20 minutes

    check ?

    happy & safe sporting

  • Former Member
    0 Former Member over 5 years ago in reply to Former Member

    Thanks again! Super nice of you! No for now, did not get a case number. I contacted Garmin support, they tried all of the obvious steps and then asked me to download some files + video of the issue. I did both and they let me know that they will raise this to the development team, but no case number. I also emailed directly the developers team, the beta email address but have not heard back. Presently trying your method. Interesting though: on the 1st service menu, there was a time showing and it seemed to be the right UTC time down to the second. I've now let it sit with the GPS working on a run activity, so let's see...

    Will report back in an hour or so. Cheers. N.

  • Former Member
    0 Former Member over 5 years ago in reply to Former Member

    Former Member

    hi,

    on the 1st service menu, there was a time showing and it seemed to be the right UTC time down to the second
    • correct
    • there is also a GPS menu in there somewhere Slight smile
    • what does the UTC value show when you first set time via GPS sync

    beta team is mostly silent unless you made an easy to read report

    raise this to the development team
    • there must be a case number for sure Wink

    happy & safe sporting

  • Former Member
    0 Former Member over 5 years ago in reply to Former Member

    Oh, also, this is the 2nd instinct solar surf that's doing the same trick. I returned the 1st one to Amazon and they sent me another one (was thinking maybe it's an issue with the watch), so probably not related to the watch itself.

    One more thing if you can make sense of it. In the sunrise/sunset widget, there's an option for getting sunrise/sunset times for different locations. When I tried entering other coordinates (1 degree north or more) noticed that suddenly, the sunrise/sunset data are correct (almost, they are off by 1 hour - think it does not pick up the exact timezone). Which makes me think that you were probably right: there is a missing entry for finding my location's timezone somewhere, and it's possible that not finding it, it simply shows some random data. Puzzled through by the date in the future though...when synced with GPS it tells me it's Oct. 20 2020!

  • Former Member
    0 Former Member over 5 years ago in reply to Former Member

    Okay. How do I raise this to the dev. team? My email to the beta team was a copy paste of this one. Was hoping that someone would immediately see why that could be...

    I'll try to see if I can: 1. sync with GPS; 2. go back to the service menu and see what it says on the 1st screen (and I will also look for the GPS screen - did not immediately see it, but was a bit awed by all of the data).

  • Former Member
    0 Former Member over 5 years ago in reply to Former Member

    Cool, so I tested this. After my 20 min. GPS soak test, the time and date was wrong again (same as before). I did turn off the watch and entered the service menu. The UTC time was correct to the second...

  • Former Member
    0 Former Member over 5 years ago in reply to Former Member

    No I think you're right. The support team's email mentions a reference <Q#:1006206>. Guessing this is the case number?

  • Former Member
    0 Former Member over 5 years ago in reply to Former Member

    Former Member

    sounds interesting

    what watchface are you on ?

    happy & safe sporting

  • Former Member
    0 Former Member over 5 years ago in reply to Former Member

    The standard one that came with the watch - the one that shows time + solar intensity + sunrise / sunset data below. But the wrong time/date after GPS sync. affects all the other watch faces that came with the watch.

  • Former Member
    0 Former Member over 5 years ago in reply to Former Member

    Former Member

    But the wrong time/date after GPS sync.

    when GPS sync succeeds, while still in this menu you see a time on screen, is this correct or also wrong

    are you prepared to try and reinstall the timezone file ?

    happy & safe sporting