Error message: insufficient storage on Explore App when using my inReach Explorer device

3819252 over 3 years ago

I own a old inReach Explorer device that I bought when it was still offered by Delorme before Gramin bought it.

It still works fine and I’ve been using it for years with the Explore app.

Recently when I start the Earthmate app I get a message that I have insufficient storage, To delete data that I know longer need to use and that if this doesn’t work to reinstall the app.

I have removed EVERYTHING (messages, routes, waypoint, etc) except 24 waypoints. But the error message still doesn’t go away. And the explore remains froze.

The only thing that allows my inReach and Earthmate to work with each other is to reinstall the Explore app,

that works fine until I reboot my ipad then the insufficient storage error comes back and the Earthmate app is frozen.

anybody else ran into this? Do you have a solution or workaround? Thanks

0 3819252 over 3 years ago

The problem is with the EarthMate instead of the Explore App

0 twolpert over 3 years ago

Best guess is that there is a LOT of data on the Garmin servers in your account. You do not say how you removed the data. If you removed it in Earthmate or via the web site (as opposed to from the device itself), there is a good chance that it was restored on the next sync. Yes, it's supposed to be a sync. But the device is considered the owner of the data. So if the next sync finds data on the device that is not in Earthmate or on the web, it restores it from the device.

If this is the problem, the only fix is to delete the data from the device itself, as well as from Earthmate and the web.

The reason that removing/reinstalling the app seems to help briefly is that it removes all data from the Earthmate app itself. But it obviously does nothing with regard to the device itself or the web site.

0 3819252 over 3 years ago in reply to twolpert

Thank you. I will look into this. Seems to make to me... :)

0 3819252 over 3 years ago in reply to 3819252

Sense to me