Inreach sync error: maps are only available for inreach explorer+. I have explorer+

1901568 over 4 years ago

Tite says it all. I have the explorer+, but when I try to sync my routes to my device, I get an error message in the sync app that says maps are only available for the explorer+. Does anyone know how to fix this? Thanks.

Top Replies

Garmin-Leslie over 1 year ago in reply to 7941963 +1

Hello 7941963 I am happy to help. However, it should be noted that NOAA charts are no longer available in the earthmate app. Earthmate NOAA Charts

All Replies

0 Garmin-Andrew over 4 years ago

Are you sure you have an Explorer+ and not an SE+? The two models look similar but the SE+ is yellow and does not support mapping.

0 1901568 over 4 years ago in reply to Garmin-Andrew

It is definitely explorer+. In the about section in my device, it says device name: inreach explorer+. There is a maps and a routes tab within my device and it is red. But in my inreach portal online, it says my device is an SE+, according to my IMEI.

0 Garmin-Andrew over 4 years ago in reply to 1901568

I have sent you a PM to help you with this.

0 6310357 over 3 years ago

What was the resolution to this issue? I just got an inReach explorer+ and am having the same problem.

0 4417167 over 3 years ago

This is my second Inreach Explore + and I am having this same issue. Never had an issue with my other one.

0 8720507 over 3 years ago

I have the exact problem. I have and explorer+, yet @explore.garmin.com it shows that my device is an SE. On my about this device section it shows it is an Explorer+. I have no clue how to correct that.

0 twolpert over 3 years ago in reply to 8720507

This is going to require assistance from Garmin support. Call and open a ticket. The forums are not an official support channel. Perhaps Garmin-Andrew or someone else will see this. But perhaps not.

0 Garmin-Andrew over 3 years ago in reply to 8720507

6310357 1922824 4417167 8720507

I'm sending a PM to each of you to assist you with this.

0 9629822 over 3 years ago in reply to Garmin-Andrew

Hi Andrew, Could I get a PM too? I'm experiencing the same issue of the SE+ image after activating my Explorer+. Also, when trying to sync using Inreach Sync I receive the error 'Maps are only available for inReach Explorer+'.

0 Garmin-Andrew over 3 years ago in reply to 9629822

Hi, just sent you a PM. I heard back from one other user that this was resolved for them.