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Request the location of a user, not working, InReach SE, https://explore.garmin.com/Map

Former Member over 5 years ago

Hello

The Locate, "Request the location of a user" is not working

This is on the app https://explore.garmin.com/Map

I select an Inreach/user, Click Locate, A check mark shows up under the circle with a star in it illistrating "Locate Request is Pending." But it never locates the Inreach unit. The unit is on and in clear view of the sky. This use to work and just stopped about 6 months ago. I have 3 InReach SE units and One InReach SE+ unit.

I tried is from Mapshare and the same thing, I have "Allow map viewers to locate you." checked under the Social tab.

Any Help?

Thanks

0 twolpert over 5 years ago

I tried this recently in response to a different forum post. It took a while, but the location marker did show up. It's been within the last month or so. OTOH, it sounds like you're on a professional account with multiple devices. This may have something to do with the issue. I have no way to test that.

I know this sounds stupid, but are you sure that the location marker is not hidden by the blue triangle showing the current location of the device? This tends to happen in static tests where the device is not moving.

If that's not the issue, I'd suggest opening a call with tech support. The web site changes frequently, and bugs do get lost in the cracks.

0 Former Member over 5 years ago

No the location marker is not hidden, it indicates the request is pending, I click "center the selected user on the map" And it does not go to their current location, it centers to the last place they sent a message from. The tool is not working. I called tech support, that was 3 hours of my life I will never get back.

0 Former Member over 5 years ago

Thanks for the help though twolpert, any other suggestions from you or anyone would be appreciated.

Thanks

0 Garmin-Heath over 5 years ago

Former Member We would like to look into this, but to do this, we need to access your account from our side. Could you please give us your permission to look at your inreach account up via the email address attached to this forum account? Also, if needed, could we reach out to you directly by that same email address?

0 Former Member over 5 years ago in reply to Garmin-Heath

Yes, go right ahead, and thanks for looking into this

0 Former Member over 5 years ago

Has anyone else experienced this problem. Still haven't found a solution.

0 twolpert over 5 years ago in reply to Former Member

Contact tech support again. Since there was no response here, and since you apparently never heard back, I suspect it fell through the cracks.

0 Garmin-Andrew over 5 years ago in reply to Former Member

I sent you a PM.

0 Former Member over 5 years ago

all devices were sync'ed today, still not working, I replyed to your "PM" and attached the Sync Log

0 Garmin-Andrew over 5 years ago in reply to Former Member

Hi, I'm sorry I'm just seeing this now. I never received your PM reply. I'll send you an email directly to the address on your forum account. You can also contact Product Support directly for assistance.