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InReach Users tab is missing

When I log into my InReach account, the users tab is now missing. I.e., I can't do step 3 anymore per: https://support.garmin.com/en-US/?faq=AtY8DmB5UZ4V0vXb9oP8A6&productID=561269&searchQuery=users

Please help!

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GarminJH over 6 years ago +1 verified

According to the FAQ at https://support.garmin.com/en-US/?faq=K1WcPCBqve2b4QDqjqB6l8&productID=561269 the ability to add users to personal accounts is no longer available. Professional accounts could…

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0 Gregory_Stewart over 6 years ago

FYI... it appears that you can still get to the users tab by using /users. So, the problem isn't on the back-end, it's just been dropped from the web interface.

0 dmoyers over 6 years ago

I'm having the same issue. Just wanting to add an additional user to a existing account/device?

0 twolpert over 6 years ago

Apparently, this feature has been permanently removed from personal accounts. In order to use it, you will have to switch to a professional account.

+1 GarminJH over 6 years ago

According to the FAQ at https://support.garmin.com/en-US/?faq=K1WcPCBqve2b4QDqjqB6l8&productID=561269 the ability to add users to personal accounts is no longer available. Professional accounts could be utilized for that, or creating separate individual personal accounts.

0 twolpert over 6 years ago

I don't know that separate personal accounts will do it. I don't believe that a single device can be registered on more than one account at a time. I believe the OP wants to share a single device among multiple users.

I could certainly be wrong. This is not a scenario with which I have direct experience.

0 CowboySlim over 6 years ago

I might speculate that having one device on two accounts would require two subscriptions.

0 GarminJH over 6 years ago

My apologies, twolpert is right again. Separate personal accounts would only work if each individual has their own inReach device. To be able to swap a single device between different users the only option would be a professional account.