Tracks stuck on Earthmate App

I've noticed that there seem to be a handful of Tracks that are stuck on the Earthmate app. I've deleted the Track Data from the mini, the Earthmate app AND the Explore website, but no matter what I do the same 5 tracks remain on the Earthmate map. As a result, as soon as I perform a Sync through the app, they reappear on the Explore Website. Anyone know how to get rid of persistent tracks?

0 Garmin-Andrew over 3 years ago

This article from our Support Center may help: Deleting Tracks in Earthmate

0 1678871 over 3 years ago in reply to Garmin-Andrew

I appreciate that. Unfortunately, I have tried all of those steps numerous times and the same tracks always magically reappear.

0 1792660 over 2 years ago in reply to 1678871

Same problem here. I tried all of the above. Tracks are still stuck on my Earthmate app.
Help?Support?

Bueler…Bueler….

0 twolpert over 2 years ago

Sync is bi-directional. Deleting the tracks in Earthmate does not automatically delete them from the device. If they are still on the device, they will reappear in Earthmate on the next sync.

See the section "My Tracks are Still Appearing on the Map" in the KB article here. This is the same one referenced in the answer above.

https://support.garmin.com/en-US/?faq=y60gWY5zbZ3aeEjjgYcaa8&productID=592606&searchQuery=delete&tab=topics

Also note that the forums are not an official support channel. Garmin employees sometimes read the forums and sometimes reply. If you have a problem which requires support, you should open a ticket.