Firmware 2.6 shows up as 2.5??

So I uploaded new firmware 2.6 to my InReach Mini by using the Sync App on my Mac desktop. The app says im now up to date, with 2.6 loaded. My InReach Mini stills shows as 2.5. Am I missing something in this??

0 twolpert over 5 years ago

Have not updated my Mini, so I can't say for sure. However, I would be suspicious that the update failed for some reason and sync did not notice.

I assume you have power-cycled the Mini since the sync. If not, that's the first step. If the version still shows 2.5 after that, I'd call tech support. It's possible to update the device manually, but you need the necessary firmware file to do so.

0 exit106 over 5 years ago

Yes.Powered off/on again on numerous times, it still shows firmware 2.50 (215928), yet Sync shows 2.6. Where can I find the manual update?

0 Garmin-Heath over 5 years ago

[FONT=Segoe UI]Please download and run Garmin Express on your device to update the software on the device. The inReach Mini updates via Express and the inReach Sync just focuses on the settings. If this does not work, then please reach out to your Support Teams so we can work with you one on one.

(Also, we have seen some Mac user's running Express and the device's software is staying on the older version. If you experience this, please try run Express on a PC to see if that fixes the issue for you.)[/FONT]

0 exit106 over 5 years ago

Garmin customer support has been contacted. They are looking into the issue. Will post back after it has been resolved.

0 exit106 over 5 years ago

Haven't heard any reply from Garmin on this issue. I was hoping that this would have been a simple issue to correct.

0 twolpert over 5 years ago

Are you saying that Garmin Express did not work for you?

0 Garmin-Heath over 5 years ago

exit106 I have seen reports of this lately, and it is currently on happening on Macs. Please run Garmin Express on a PC and then eject your device for the newest software.

0 exit106 over 5 years ago

Well this is quite a bummer. I have no PC around where I can install software (companies are good at locking down machines now). I'll have to wait for Garmin to come around with a Mac software fix to resolve this nagging problem. Long thought these platform issues had disappeared at the turn of the last century. I can be so naive. :(:(:(

0 _Eike over 5 years ago

I don‘t think it is a global plattform issue, because the update worked fine for me using a MacBook Pro. My inReach mini is on 2.6 since a few days after the update was available, and everything works as expected. However, I noticed today that there was an update to Garmin Express since I updated my inReach... so I can only tell for sure that everything worked with the latest software at the time the inReach mini update went live. Perhaps this helps to narrow down any issues?

0 exit106 over 5 years ago

That's even more of a bummer, knowing that it's not a general mac issue. But might be good, since I can try with an older mac or a mac from another person. I'll post after the experiment. Almost happy!!!